When any incident will be assign to any particular group the state should automatically changed

[Sohini Kar]

When any incident will be assign to any particular group the state should automatically changed to "opened".

Do we need to write Business rule or Client script? I am new in Servicenow so I get confused between these two,

[Sohail Khilji]

Hi @Sohini Kar ,

Create a after update business rule :

Condition : Assignment group is 'your_x_group'

Set value : State is 'in Progress'.

save and test...

[Sohini Kar]

I know the condition is correct. But it is still not working.