When I try to close the sctask it is throwing an error saying that the mandatory details are not fil

[Archana23]

When I try to close the sctask it is throwing an error saying that the mandatory details are not filled in, even though I filled all the mandatory details in the form.

Please suggest.

[James Chun]

Hi @Archana23,

This looks like some customization, have you looked into the Business Rule and Client Script on the SCTASK table?

Cheers

[swathisarang98]

Hi @Archana23 ,

Do you have any annotation or HTML field type ?

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Sumanth16]

Hi @Archana23 ,

Please verify the mandatory variable in the variable editor. Check UI policies and client scripts by enabling script debugger option. Check client scripts with by applying filter "script" contains 'please list the process which you are handling in your ITSM tool". Some variables visible to specific user based on configuration. 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda