when trying to close SCTASK getting error

[NAYEEMURR]

HI all,

Please help me on

when trying to cancel SCTASK getting this error "submit canceled due to script error, contact system admin".

can't share screenshot, sorry.

Thanks in advance.

[Sarthak Kashyap]

Hi @NAYEEMURR ,

I think there is some error in your script, try to check logs or inspect > logs, maybe there is some error is showing.

Please mark my answer correct and helpful if this works for you

Thanks and Regards,
Sarthak

[NAYEEMURR]

I don't see anything in error related to my issue. please help

[Me Being Mustaq · Accepted solution]

Assalamualaikum @NAYEEMURR ,

That error message usually points to a client-side script (UI Policy/Client Script) or server-side logic (Business Rule/Script Include) throwing an exception during form submission.

To Fix this can you follow this steps to debug:

1.  Check Client Scripts (onSubmit/onChange)

2.  Inspect UI Policies

3. Review Business Rules
4. Script Includes / GlideAjax
5. Use Developer Console
6. Check ACLs

If you want to isolate the issue fast, clone the SCTASK form layout and remove all UI Policies + Client Scripts temporarily. making them Active = False  If closing SCTASK works, reintroduce logic incrementally to pinpoint the  one which is blocking closing task 

You may find below thread helpful:

• https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720671
• https://www.servicenow.com/community/itsm-forum/error-submit-canceled-due-to-a-script-error-please-c...
• https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0725857

If it is helpful, please hit the thumbs button please mark the answer as correct based on the impact!!

Kind Regards,

Shaik Mohammed Mustaq