Hi @YesuJonnala ,
Investigate and resolve unexpected behavior in your custom Virtual Agent topics, topic blocks, and controls.
For information about topic discovery issues, see Resolve Virtual Agent topic discovery issues.
Duplicate a live topic before debugging and changing it
Duplicate a topic rather than update a live topic. The unmodified original topic can serve as both a reference and a backup, and retaining the original enables you to quickly restore the topic. Remember to deactivate the original topic before publishing the duplicate.
Debug a topic while testing your conversations
As you create or update a topic in Virtual Agent Designer, use the Test button in the topic header bar to preview the conversation. The chat test window shows the conversation as it appears within Service Portal. Elements in your conversation might appear differently in third-party messaging applications. Test your conversations in any third-party applications where you intend to deploy Virtual Agent.
The test chat window displays three tabs that provide detailed information for debugging and refining your topic: Analyze test phrases, Variables, and Logs. For details on these tabs, see Test Virtual Agent topics. The following example shows the processing messages and errors logged during testing.
@YesuJonnala if you are just looking for the Converssations happened , then its the Interactions Table yoou have to look at.
Each time a Virtual Agent conversation occurs, an interaction record captures the entire conversation as a chat record type in the Interactions [interaction] table. The record maps to an entire conversation and includes all topic elements used in the conversation, as well as live agent transfers.
These Virtual Agent interaction records provide administrators, Virtual Agent administrators, support agents, and support managers with a convenient way to review what happened during a Virtual Agent conversation. The records also provide a quick way to see the type of conversations that occur: Virtual Agent, live agent transfers to Agent Chat, and live agent transfers to Connect Support.
