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‎09-24-2023 11:01 PM
Which role can edit number field in interaction record.. Some one please help me its urgent
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‎09-24-2023 11:39 PM
It's auto number field. Why to edit that?
I found 1 field level WRITE ACL
Check that
https://instanceName.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=143097dcdb851010224a2a9a4896195f
As per that only admin can edit it. But there can be client script or UI policy which makes it read-only
You can keep a watch on that field and check which client script etc is doing that
If my response helped please mark it correct and close the thread so that it benefits future readers
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-24-2023 11:39 PM
It's auto number field. Why to edit that?
I found 1 field level WRITE ACL
Check that
https://instanceName.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=143097dcdb851010224a2a9a4896195f
As per that only admin can edit it. But there can be client script or UI policy which makes it read-only
You can keep a watch on that field and check which client script etc is doing that
If my response helped please mark it correct and close the thread so that it benefits future readers
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader