Which role can edit number field in interaction record

Baker1
Tera Guru

Which role can edit number field in interaction record.. Some one please help me its urgent

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Baker1 

It's auto number field. Why to edit that?

I found 1 field level WRITE ACL

Check that

https://instanceName.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=143097dcdb851010224a2a9a4896195f

As per that only admin can edit it. But there can be client script or UI policy which makes it read-only

You can keep a watch on that field and check which client script etc is doing that

If my response helped please mark it correct and close the thread so that it benefits future readers

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@Baker1 

It's auto number field. Why to edit that?

I found 1 field level WRITE ACL

Check that

https://instanceName.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=143097dcdb851010224a2a9a4896195f

As per that only admin can edit it. But there can be client script or UI policy which makes it read-only

You can keep a watch on that field and check which client script etc is doing that

If my response helped please mark it correct and close the thread so that it benefits future readers

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader