Widget visibility for Non ITIL users

[Akhila P]

Hi, I have a requirement where the widget in the service portal should be visible to everyone(Non-ITIL and ITIL users). Has anyone done this before? 

Regards,

Akhila.

[Juhi Poddar]

Hi @Akhila P 

Is the data visible to any user?

• If yes, then the currently logged-in user likely lacks the necessary access. Please ensure the appropriate roles are assigned.
• If no, then the widget might not be functioning correctly. Make sure the data is being populated as expected.

Hope this helps!

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Thank You
Juhi Poddar