With Itil role still not able to access knowledge base

[Anki3]

Hi All,

I have 2(eg.ABC & XYZ) people ABC with snc_internal role & XYZ with itil role and this 2 people belongs to Management group & management group has itil role.

So now, when I am trying to check sites by Impersonating 2 of them ABC dont have access to edit knowledge but XYZ has access to edit knowledge. 

Can anyone help me why ABC dont have access to edit as he even belongs to Management group and management group has itil role so ABC should also have edit access to knowledge can anyone help me here with roles.

Eg: ABC (have access)

Eg:XYZ (dont have access)

Thanks In Advance!

[Shruti]

Hi,

Check the Can contribute related list under the knowledge base

User should satisfy can contribute user criteria to create/edit knowledge articles