Caller`s Location field population while creating through Interaction.

[Prashant Kumar6]

Hi Experts , 

I have created an Onchange client script on Incident form to auto populate the Caller`s location. Which is working fine when creating the Incident through Incident form.  However it is not working when the Incident is created through Interaction. Any Idea/ Suggestion? Below is the Onchange CS: Thanks in Advance. 

[Harish KM]

Hi @Prashant Kumar6 place a alert like below after getReference line and see what value you get.

alert(reqByName);

also getReference is a very old method and no longer needs to be used, you need to use script include and client script with glideAjax call to retrieve answer as per best practice

[Prashant Kumar6 · Accepted solution]

Got the reason,   The script was written on "On Change" type. 

Since  I was setting the Caller value through UI action while creating the Incident through Interaction it was treating it as a Onload. After changing the Client script to "On Change to Onload" it is working as expected . 
Also , As suggested by @Harish KM used Script include to get the location. Thanks.