I've worked with our Virtual Agent project for more than 6 years here at ServiceNow, and the Synthesized Answers features, combined with AI Search and Now Assist, is the biggest thing to happen to the Virtual Agent ever! Check out this video to see w...
Now Assist in Virtual Agent was released in Vancouver. As mentioned in this article: Now Assist in Virtual Agent - What's New, what's different, and what's coming!, there are several differences between this and the existing Virtual Agent. As you eva...
Today our Servicenow group was required to quickly create a "COVID Knowledge" Virtual Agent topic, and make it display on a portal page. This had to be done for a demo, and we could not tamper with the existing topic being used on our main Service Po...
Introduction:While working on a custom Virtual Agent topic, "AI Search - Fallback," designed to capture the user's last statement and trigger AI Search to fetch catalog items and knowledge articles, I encountered an issue where the Virtual Agent woul...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, If you are an admin or Virtual Agent admin, you can use variables to customize the behavior of Virtual Agent Topics. On the ServiceNow Docs only a few of the...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field This Virtual Agent topic is considered legacy and is not shipped anymore on new instances. Hi there, While the out-of-the-box Check IT Ticket Status ITSM Conversat...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field This Virtual Agent topic is considered legacy and is not shipped anymore on new instances. Hi there, While working on Virtual Agent, we were looking at implementin...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with the Virtual Agent web client, there are several parameters that you can add to Service Portal Agent Chat Configuration and a (legacy) Servi...
Do you have a Natural Language Understanding (NLU) powered Virtual Agent (VA) and a desire or means to enter the Now Assist universe? As of Washington Patch 3, you can migrate your NLU- or keyword-based topics to a Large Language Model (LLM) assist...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Replacing the Virtual Agent client icons is a commonly asked question by customers while implementing Virtual Agent. It's well described on the ServiceNow Pr...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, "Is it possible to translate the Chat Header?" This is a question concerning Virtual Agent which has been asked on the ServiceNow Community several times bef...
You may have already activated pre-built Virtual Agent topics or created your own topics. After success with one initial language, you may decide it’s time to go international! Previously, localizing topics was a manual process of translating indivi...
Improved conversational experience with Now Assist in Virtual Agent With Xanadu Patch 3, Now Assist in VA now provides an intelligent response that is synthesized from multiple search sources. No more list or carousel of results. You may have also no...
Catch our newly published white paper: 7 Habits for a highly effective chatbot! The white paper contains seven highly effective habits when building your chatbot, and how ServiceNow's Virtual Agent platform sharpens these habits. These habits will ...
Hello Everyone, This is the very first article I am writing on Servicenow community. Hope this will help the fellow community members. Step by Step Guide This document contains the steps to implement VA and NLU in your instance with basic functional...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with the Virtual Agent web client, there are several parameters that you can add to Service Portal Agent Chat Configuration and a (legacy) Servi...
Please note that this guide is no longer being maintained. Please refer to product documentation for the latest information. Overview ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with the Virtual Agent web client, there are several parameters that you can add to Service Portal Agent Chat Configuration and a (legacy) Servi...
ServiceNow Virtual Agent meets users where they are by integrating with existing third party messaging apps. ServiceNow provides out-of-box integrations with Microsoft Teams, Slack, and Workplace from Facebook. The integration enables users to run Vi...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field The Service Portal widget for Virtual Agent is a legacy product. Agent Chat configuration is the method to apply since the New York family release. Hi there, Sev...
Steph Morillo
Lisa Latour
