Hi there, The ServiceNow virtual agent Bot serves as a primary channel for engaging customers and enhancing their overall experience. It is essential to comprehend its functionality, the architecture diagram, the components involved, and how to ide...
You may have already activated pre-built Virtual Agent topics or created your own topics. After success with one initial language, you may decide it’s time to go international! Previously, localizing topics was a manual process of translating indivi...
Improved conversational experience with Now Assist in Virtual Agent With Xanadu Patch 3, Now Assist in VA now provides an intelligent response that is synthesized from multiple search sources. No more list or carousel of results. You may have also no...
Catch our newly published white paper: 7 Habits for a highly effective chatbot! The white paper contains seven highly effective habits when building your chatbot, and how ServiceNow's Virtual Agent platform sharpens these habits. These habits will ...
Hello Everyone, This is the very first article I am writing on Servicenow community. Hope this will help the fellow community members. Step by Step Guide This document contains the steps to implement VA and NLU in your instance with basic functional...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with the Virtual Agent web client, there are several parameters that you can add to Service Portal Agent Chat Configuration and a (legacy) Servi...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A frequently asked question concerning Virtual Agent: How to upload any type of file within a chat with the Virtual Agent. So far, this was limited to using ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with the Virtual Agent web client, there are several parameters that you can add to Service Portal Agent Chat Configuration and a (legacy) Servi...
ServiceNow Virtual Agent meets users where they are by integrating with existing third party messaging apps. ServiceNow provides out-of-box integrations with Microsoft Teams, Slack, and Workplace from Facebook. The integration enables users to run Vi...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Using Agent Chat configuration, you might wonder how to change the presentation of the Virtual Agent Service Portal widget icon. I did show some possibilitie...
**Note: For new customers on the Quebec release, the com.glide.cs.intent_confidence_delta property mentioned below has been defaulted to '0', so it is not utilized. This is the recommended setting. Values previously set are not impacted by upgrading ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field The Service Portal widget for Virtual Agent is a legacy product. Agent Chat configuration is the method to apply since the New York family release. Hi there, Sev...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field The Service Portal widget for Virtual Agent is a legacy product. Agent Chat configuration is the method to apply since the New York family release. Hi there, A s...
Use the Virtual Agent API to integrate the ServiceNow Virtual Agent into your existing bot ecosystem. The Virtual Agent can be used as a secondary bot to provide answers and content to your existing deployed bot, or as a Primary bot to bring in con...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, One of the popular questions on the ServiceNow Community concerning Virtual Agent is on how to hide Virtual Agent topics from the Show me everything Topic Pi...
Would you like to introduce your Virtual Agent or Agent Chat to your customers?Are you looking for ways to increase case deflection using automation based on the content your users view?Would you like to improve your user satisfaction by engaging...
Do you like the Issue Auto-Resolution (IAR) feature for the Virtual Agent, but wish it could support more topics? Now it's possible! In the Utah release, custom intents for IAR enables customers to add intents beyond the ones that are supported ...
Migrating Virtual Agent with update sets The primary guidance for migrating VA topics between instances is to create a scoped app and to build your custom Virtual Agent topics in that scoped app. You can then publish the scoped app as an update set ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field What is shared in this article, might not be best practice. Just sharing this to explore possibilities, find openings in ServiceNow, and have a mindset that your imagin...
Steph Morillo
Lisa Latour
