Description This article clarifies the purpose of vocabulary and vocabulary sources in the NLU Workbench and gives examples for when to use each of them. In general, vocabulary and vocabulary sources should be used to make sure NLU Service can unde...
The Virtual agent can be embedded in the third-party website. You can define an inline frame with HTML tag <iframe>. The <iframe> tag defines a rectangular region within the document in which the browser can display a separate document, including sc...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Performing some changes on a Virtual Agent Topic or Topic Block, accidentally applied some changes, or just for whatever reason having the need to revert the...
This article details a few best practices that can be adhered to for building sound NLU models. Starting your NLU Journey ServiceNow provides complete out-of-box NLU models for you to use with your Virtual Agent. When creating your own NLU model, her...
1. Install Virtual agent plugin (com.glide.cs.chatbot) 2. Navigate to Collaboration > Virtual Agent > Messaging Apps Integration. 3. Next to Microsoft Teams, click Install. 4.In the pop-up message for confirming redirection to Microsoft Teams to veri...
Why Employee Experience Virtual Agent governance is important Your organization may have started out with an IT Virtual Agent first to scale for supporting many repetitive IT issues such as software requests or VPN outages. But as your organization ...
Order a Service Catalog Item via Virtual Agent:- Currently we don't have the OOB Provision to order a catalog item directly through virtual agent. I have customized it for with the help of cart API and chat modules that we have. Below I showing firs...
A request was received to create a Virtual agent topic that only specific users could see based on User Criteria. This is the same user criteria used in the Knowledge base and Service Catalog to restrict items there. After building my Virtual Agent C...
Use Case:We recognize that OOB offers conversation topics within the virtual agent. Furthermore, I aim to develop conversation topics tailored to our business's ServiceNow instance. What methods can be employed to identify these within the business e...
I've worked with our Virtual Agent project for more than 6 years here at ServiceNow, and the Synthesized Answers features, combined with AI Search and Now Assist, is the biggest thing to happen to the Virtual Agent ever! Check out this video to see w...
Today our Servicenow group was required to quickly create a "COVID Knowledge" Virtual Agent topic, and make it display on a portal page. This had to be done for a demo, and we could not tamper with the existing topic being used on our main Service Po...
Introduction:While working on a custom Virtual Agent topic, "AI Search - Fallback," designed to capture the user's last statement and trigger AI Search to fetch catalog items and knowledge articles, I encountered an issue where the Virtual Agent woul...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field This Virtual Agent topic is considered legacy and is not shipped anymore on new instances. Hi there, While the out-of-the-box Check IT Ticket Status ITSM Conversat...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field This Virtual Agent topic is considered legacy and is not shipped anymore on new instances. Hi there, While working on Virtual Agent, we were looking at implementin...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with the Virtual Agent web client, there are several parameters that you can add to Service Portal Agent Chat Configuration and a (legacy) Servi...
Do you have a Natural Language Understanding (NLU) powered Virtual Agent (VA) and a desire or means to enter the Now Assist universe? As of Washington Patch 3, you can migrate your NLU- or keyword-based topics to a Large Language Model (LLM) assist...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Replacing the Virtual Agent client icons is a commonly asked question by customers while implementing Virtual Agent. It's well described on the ServiceNow Pr...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, "Is it possible to translate the Chat Header?" This is a question concerning Virtual Agent which has been asked on the ServiceNow Community several times bef...
You may have already activated pre-built Virtual Agent topics or created your own topics. After success with one initial language, you may decide it’s time to go international! Previously, localizing topics was a manual process of translating indivi...
Improved conversational experience with Now Assist in Virtual Agent With Xanadu Patch 3, Now Assist in VA now provides an intelligent response that is synthesized from multiple search sources. No more list or carousel of results. You may have also no...
Steph Morillo
LisaLatour
