Chatbots are useful in areas beyond customer service. In this Forbes article, Rajeev Sethi, VP of Emerging Technologies at ServiceNow, discusses three simple steps to adopting a chatbot internally to ...
****** This article applies to Quebec and later releases that support Multilingual NLU ****** Starting with Quebec release, several languages besides English are supported by NLU in the NOW platform. ...
Keep your Virtual Agent up to date with the latest from the ServiceNow store! Conversational integration with Google Assistant NEW: ServiceNow® Conversational Integration with Google Assistant enables...
While Virtual Agent (VA) itself supported localization pre-Quebec within the bot, Quebec introduced multi-language support in NLU which further expanded VA's localization capabilities. This blog detai...
****** This article applies to Quebec and later releases that support Multi-Language NLU ****** Starting with Quebec release, several non-english languages are supported within NLU in the NOW platform...
Learn how to activate the Virtual Agent in the Rome release. Use the Guided Setup to activate plugins, add the Virtual Agent to portal, configure branding, and personalize the greeting. Feel free to s...
Check out the new Virtual Agent Overview video, updated for Quebec. It shows how Virtual Agent can provide self-service and automation to users. Virtual Agent is powered by a low-code conversation des...
Ahoy there folks! We're rolling out a handful of topic and service enhancements to our always-on, 24/7 Now® Virtual Agent Kodi. As you can imagine, Kodi gets a lot of requests. For that reason, the ...
Workforce Optimization(WFO) Overview for Customer Service: WFO is a solution for managers, leads, supervisors and agents which improves the quality and efficiency of service teams and enhances team sa...
The Rome release of our Virtual Agent & Natural Language Understanding (NLU) is all about enhancing the end user and admin experiences. In this release, you can expect convenient localization tools, i...
Keep your Virtual Agent up to date with the latest from the ServiceNow store! August 2021, available now Summary of releases Conversational integration for Microsoft Teams, SlackTopic RecommendationsC...
Hi Community, In this video we will see how can we apply conditions to Virtual Agent topics, so that they are visible to only a specific set of users. For this, I have taken an example where a topic s...
Some organizations look out for just the "Live Agent Support" via Virtual Agent. Take a look at below video to see how easy it is to directly connect to the Live Agent as soon as the chat is initiated...
Traditionally, post-sales support—and the costs associated with it—have been an accepted part of running a business. It’s no surprise, then, that the concept of a virtual agent that works 24/7, can sc...
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