We were used to our major release version cadence of twice year. Then came store releases where for example several Virtual Agent and NLU content packs are updated more regularly. And now, since Janua...
I have configured and integrated Servicenow With Microsoft teams. With using this application where you can easily create an incident from Microsoft teams.
What's new in Quebec for Virtual Agent The Quebec release of our Virtual Agent & Natural Language Understanding (NLU) constitutes a major update and includes the rollout of powerful AI and natural lan...
If you want to have the chat history for the Virtual Agent reset every time you refresh the Service Portal Page, you can follow these easy steps: CTRL + Right Click on the Widget to access the options...
This Virtual Agent Academy Live webinar is about Localization. The session has been broken down into three main parts: - Virtual Agent Web Client; - Virtual Agent Designer (Topics); - Need to Knows / ...
As a kid growing up in the 80s, I was of course a huge fan of "The Karate Kid" trilogy. I blame the arthritis in my right knee partially on the number of crane kicks I performed on imaginary Cobra Kai...
A short video to explore the latest features in Virtual Agent in Paris Release. Please mark the Article Helpful if you liked it.
Virtual Agent has been making it faster and easier for everyone to resolve routine IT, HR and customer service requests for a few releases now, by taking chat from conversation to resolution. Workers ...
Recently, I have seen many people asking about setting up conditions for Live Agent Routing based on some condition in Advanced Work Assignment. I thought of making a short video of how to define cond...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Virtual Agent Academy Live Webinar of June 30, 2020 on "Simple Widget Branding and Customization". The session has been b...
ServiceNow provides lots of OOB ITSM Intents to be used in NLU. Here's a short video to understand how to simply import only the intended ITSM intents and use in your custom NLU Model. Please mark it ...
This video will help you understand how to configure pre-chat survey in ServiceNow Virtual Agent
As we all start to get more comfortable (or uncomfortable) with the realities of working from home, our needs from a Virtual Agent perspective are going to change. This evolution is likely going to mi...
In rapidly changing and uncertain emergency situations, it is important to keep everyone informed as we anticipate and respond as things unfold. As a response to COVID-19, many organizations have aske...
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Latest Store releases for Virtual Agent and Agent ...
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One simple change to improve the Virtual Agent exp...
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Virtual Agent Academy February 22: Embed rich medi...
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October Store release for Virtual Agent - Alexa/Go...
