Victor Chen
ServiceNow Employee
ServiceNow Employee

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Keep your Virtual Agent up to date with the latest from the ServiceNow store!

 

Conversational integration with Google Assistant

NEW: ServiceNow® Conversational Integration with Google Assistant enables ServiceNow Virtual Agent to interact with requesters through Google Assistant voice interface using the Virtual Agent topics. For more documentation, see here

  

Conversational integration with Amazon Alexa

NEW: ServiceNow® Conversational Integration with Alexa enables ServiceNow Virtual Agent to interact with requesters through Alexa voice interface using the Virtual Agent topics. For more documentation, see here

 

Conversational interfaces - Diagnostics

NEW: The Conversational Interfaces Diagnostic Tool enables admins and technical support engineers to diagnose common configuration and plugin setup issues by interacting with a diagnostic chatbot via Virtual Agent.

 

ITSM Virtual Agent Conversations

New:

  • New topic: Local Admin Access – ACC (Template) - Helps user get admin access on their MAC device. The agent (Agent Client Collector i.e. ACC) running on the user's device provides the access automatically.
  • New actionable notification: Software Installation

Changed:

  • Add User To Office 365 Group (Template): Add multiple users simultaneously
  • Deflection tracker added to several topics. 

 

Complete release notes and list of releases here

 

Previous store release blog posts:

2 Comments
paulcurwen_pgds
Tera Contributor

The documentation for Conversational integration with Amazon Alexa needs some improvement

Victor Chen
ServiceNow Employee
ServiceNow Employee

Please be specific and we can make updates.