Latest Store releases for Virtual Agent and Agent Chat, May 2022

Victor Chen · ‎05-20-2022

Keep your Virtual Agent and Agent Chat up to date with the latest from the ServiceNow store!

May 2022 store releases, available now

Complete release notes and list of releases here.

Conversational integration for Microsoft Teams, Slack - Install link (Teams or Slack)

Run a health check scan using the Conversational Diagnostics app to capture common errors in the Microsoft Teams integration. The app groups errors by category and provides links to relevant Knowledge Base articles for resolution.
Notifications now have a preview of the message content or title, where applicable.
Pre-linking in Slack now enabled.

Virtual Agent API - Install link

Bot Interconnect (primary bot) OOB integration with Microsoft Azure Power Virtual Agent

ITSM Virtual Agent Conversations - Install link

Multi-language support: ITSM prebuilt topics supported in new languages.
- French Canadian
- Dutch
Troubleshoot Slow Computer (Agent Client Collector) topic helps end users fix their slow computer using Virtual Agent. Topic is built using Agent Client Collector (ACC) for automated remediation.
Deflection tracker: Deflection tracker added to topics.

Password Reset for Virtual Agent - Install link

Added custom components for the Change Password conversation to extend support to third-party credential stores in the Virtual Agent web client.

HR Service Delivery Virtual Agent Conversations - Install link

As part of this release, 9 new OOB topics are provided to customize and use: