Add attachments to incidents via Virtual agent

[Priya75]

Hi All,

we are working with virtual agent and i would like to give an option to user to add attachment to the incidents ..is there any way by which i can take input from user as a Doc,PDF file...i have tried image picker but its working fine for the pics not the Docs..

Thank you

[dangrady510]

In the Orlando release the number of supported file types for upload via the Virtual Agent has increased to include things like txt and pdf.  https://docs.servicenow.com/bundle/orlando-release-notes/page/release-notes/analytics-intelligence-r...

[Akshata jamdar]

Hello Priya,

Please refer below link for the same,

https://community.servicenow.com/community?id=community_question&sys_id=a925de95dbc5f780fece0b55ca96...

Kindly mark the answer correct and helpful if it will resolved your query.

Regards,

Akshata

[Akshata jamdar]

Also refer below article link,

https://community.servicenow.com/community?id=community_article&sys_id=2707b151db7980506064eeb5ca961...

[Mark Roethof]

Tnx for mentioning one of my articles. Though unfortunately, that's not what priya is asking. Priya is asking about attachments other than images.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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