Add attachments to incidents via Virtual agent
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‎04-10-2020 10:06 PM
Hi All,
we are working with virtual agent and i would like to give an option to user to add attachment to the incidents ..is there any way by which i can take input from user as a Doc,PDF file...i have tried image picker but its working fine for the pics not the Docs..
Thank you
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‎04-13-2020 05:11 AM
Image picker works for non-images... (at least in Windows) the user just needs to change the File Type in the File Explorer popup and they can select other file types. If they select a non-image file, VA will return a broken image "preview", but that's because it's not an image - the file is still uploaded just fine. We're on Madrid but I don't think this was changed...?