Add attachments to incidents via Virtual agent

Priya75
Tera Contributor

Hi All,

we are working with virtual agent and i would like to give an option to user to add attachment to the incidents ..is there any way by which i can take input from user as a Doc,PDF file...i have tried image picker but its working fine for the pics not the Docs..

Thank you

5 REPLIES 5

Chris D
Mega Sage
Mega Sage

Image picker works for non-images... (at least in Windows) the user just needs to change the File Type in the File Explorer popup and they can select other file types. If they select a non-image file, VA will return a broken image "preview", but that's because it's not an image - the file is still uploaded just fine. We're on Madrid but I don't think this was changed...?