AI Search Response Summarization in ServiceNow Without Now Assist
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‎06-03-2025 03:31 AM
Hello SNOW Community,
I am reaching out to inquire about the availability and configuration of AI-Search response summarization capabilities within ServiceNow, specifically in scenarios where we are not utilizing Now Assist. Our goal is to enhance user experience and efficiency by providing concise, summaries of search results or case responses, but without leveraging the Now Assist module.
Is there a native feature or alternative approach within ServiceNow that enables response summarization through AI search?
Any insights, documentation references, or experiences from the community would be greatly appreciated.
Thank you!
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‎06-03-2025 04:57 AM
First, it’s not SNOW; it’s SN or ServiceNow. The summarization feature is only available with Now Assist, and it also uses AI on the backend.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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