AI Search Response Summarization in ServiceNow Without Now Assist

RahulY540869603
Tera Contributor

‎06-03-2025 03:31 AM

Hello SNOW Community,
I am reaching out to inquire about the availability and configuration of AI-Search response summarization capabilities within ServiceNow, specifically in scenarios where we are not utilizing Now Assist. Our goal is to enhance user experience and efficiency by providing concise, summaries of search results or case responses, but without leveraging the Now Assist module.

Is there a native feature or alternative approach within ServiceNow that enables response summarization through AI search?

Any insights, documentation references, or experiences from the community would be greatly appreciated.
Thank you!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-03-2025 04:57 AM

Hi @RahulY540869603 

First, it’s not SNOW; it’s SN or ServiceNow. The summarization feature is only available with Now Assist, and it also uses AI on the backend.

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Dr. Atul G. - Learn N Grow Together
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