Anyone successfully using Issue Auto Resolution?

[Lynda1]

With the additions that were added for IAR, I am working on configuring IAR since it can pick up a good portion of our incidents.

I am curious if anyone else has implemented this with success?

Any gotcha moments that might be useful to know?

I do have a case open since our environment is not playing well, figured I would ask while waiting. Since the case is resolved and closer to implementing this, I would really love to learn the gotcha's from those that have successfully implemented Issue Auto resolution.

[Lynda1]

This is what we did.  I waited for our Development sub-environment to be cloned with a copy of our production. Once our admins did that, I configured IAR in Development and ran the simulation.  This way I have production data in another environment to see how well IAR will does.