Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Anyone successfully using Issue Auto Resolution?

Lynda1
Kilo Sage

‎09-12-2023 10:55 AM - edited ‎02-07-2024 09:44 AM

With the additions that were added for IAR, I am working on configuring IAR since it can pick up a good portion of our incidents.

I am curious if anyone else has implemented this with success?

Any gotcha moments that might be useful to know?

 

I do have a case open since our environment is not playing well, figured I would ask while waiting. Since the case is resolved and closer to implementing this, I would really love to learn the gotcha's from those that have successfully implemented Issue Auto resolution.

0 Helpfuls
  • 1,078 Views
5 REPLIES 5

Lynda1
Kilo Sage
In response to Kiddy

‎10-02-2023 03:46 PM

This is what we did.  I waited for our Development sub-environment to be cloned with a copy of our production. Once our admins did that, I configured IAR in Development and ran the simulation.  This way I have production data in another environment to see how well IAR will does.