Automatice utterance import/population

[Netesh1]

Hello, is there any way of automatic population of utterances, in case we can hundreds of lines to be fed for a topic, can we use API to create them via script or import.

Thanks,

[RaghavSh · Accepted solution]

"sys_nlu_utterance" is the table.

You can import multiple utterances for an intent an then train them from studio. This will save your time to add multiple utterances.

[TK Wickz1]

This doesn't work if you are using a custom application to build intents and flows. I even tried to import utterances from Global application and then went back to the custom application to train and published. once I  deployed it to another instance utterances wasn't there.

Wondering if here is another solution for this

[Community Alums]

Hi Netesh,

I would recommend you to build them manually, as they vary from organization to organization. Also, I suggest you to take a questionnaire from end users how will they ask questions. Ex. To raise an incident, a user in India may ask in different way from the user in USA and so on. 

Over the period of time, you should make changes in utterances as well. In long term, Agent Intelligence will learn automatically and there shouldn't be a problem.

Please mark this comment as Correct Answer/Helpful if it helped you

Cheers,

Hardit Singh