Demo Video of ServiceNow Integration with MS Teams for HRSD Case Management ( HR Agent connecting )
Looking for Demo Video of ServiceNow Integration with MS Teams for HRSD Case Management ( HR Agent connecting with the Employee through MS Teams)
Forum Posts
Now Assist Enhanced Chat features are not working
Hi,We are on Xanadu Patch 9 and enabled an Enhanced Chat feature however few of the enhanced chat features are not working us: 1. Ask a follow up link in search results are not clickable for us2. Chat pinning icon beside resize icon is completely mi...
Virtual Agent Search Still Displays Hidden Catalog Items & Record Producers Make Non-Conversational
In my ServiceNow instance, I’ve marked specific catalog items and record producers as Make as non-conversational, but they continue to show up in Virtual Agent search suggestions. I need to completely hide these from VA, as they’re not meant for conv...
Extraction of Entity Value in script Action
Hello All, I'm using Dispatcher and Target topic approach for password related issues such as Synch password, Reset Password or Change Password. "Password Issue" being a dispatcher topic discoverable by NLU while target topics are not set to be disco...
I enabled dynamic translation with ServiceNow as Translator Service- Getting unable to translate err
Hello friends- I have enabled Dynamic Translation in Yokohama Version. Using the default translator service of ServiceNow. I have added the language code mapping to one different table as well. Still I am getting this error. Screenshot attached. Un...
Resolved! Virtual Agent - Hide the widget based on user's country
Hi All, How do we hide the Virtual Agent portal widget for certain users based on user's country? Please provide your inputs. Thank You,
Tracking Failed Messages from Live Agent to Primary Chatbot via Virtual Agent API
We're currently using the Virtual Agent API to integrate ServiceNow as a secondary chatbot, and we've successfully established a connection with our primary chatbot.However, we're facing a challenge. We need a way to track when a message sent from a ...
Virtual Agent - AI Search - undefined sys_id on KB results
Currently setting up Virtual Agent on our Employee Centre and having some issues with the AI Search - Fallback. The fallback seems to work as expected, returns catalogue items and I can open them as expected. The issue im having is with Knowledge Bas...
Resolved! virtual agent simulator on demand cource
while doing the virtual agent simulator on demand course in the now learning and in the 14 lab instance practice I have done the all things which are given in that pdf but still it is not validating please suggest and help how to do these and valid...
We couldn't process your file at this time. Please try uploading again. (Virtual Agent)
Hello, I've set up virtual agent on a on - premise instance and I'm having issues trying to upload files (tried JPEG, PNG) through virtual agent on the service portal. Every time I try to upload the attachment I get a message that says "We couldn't ...
Virtual agent How many topics can we add and where
HI All.How many topics can we add in virtual agent (more options ) how to add and how to set limit.
Resolved! How to tell when EFL ran
Expert Feedback Loops runs every 30 days. Question is, is there a way to see when it ran?
How to configure delegate a user through using Virtual Agent
Hi All, Kindly suggest any solution regarding my issue. I want to setup a topic for delegate a user through using Virtual agent action. I am facing issue of searching user table data but its takes long time to load. Thank you in advance.
Executing a Powershell Script to Sync Domain Controllers
Hi, It has been requested that after adding a user to a group in AD, that a powershell script is then executed to sync all the domin controllers. I have been supplied with this PS script:- import-module activedirectory -warningaction "SilentlyContin...
Expert Feedback Loop suddenly has No Data anymore
I used to have over 300 records to work on here. In January of this year it updated and then again in March. I was able to see those records for a few months. Now as of two weeks ago I get the screen that says "No Data Yet." I have not changed the mo...