We have a requirement to change the mouse over/tool tip texts for the virtual agent icon, mainly the text for launching the chat window on the service portal, which currently has "Open chat window", and also the "Start a new conversation" on the tool...
Hello VA experts,I need a simple understanding of what is:Virtual agent APIUse the Custom Chat Configuration Integration Framework (CCCIF)Virtual Agent Chat Server (VACS)Just need to know about it in simple language. When to use them? Like use cases.
Has anyone ever created a custom chat integration with Virtual Agent using the CCCIF? Please dont share the docs link - I know it is there and how well its documented
Hi everyone, I’m working on a Virtual Agent topic where I’ve set up a loopback to allow users to continue the conversation after the first interaction. However, I’m facing an issue where an empty chat bubble appears when the loop returns to the input...
Dear community, I am delighted to see AI Search now included with the platform as standard. Exploring all its capabilities to the smallest detail, I came to 2 questions I was not able to find an answer to myself regarding Genius Results, and would th...
Hi,We have a requirement from the business to remove chat content from Virtual Agent logs unless the chat is transformed into an HR Case.Previous conversations should not be visible when the user opens the chat window.Additionally, we need to remove ...
Hi: Wondering if you can add virtual agent to a page outside of ServiceNow? Or does it only work on servicenow portal? Thx
Hi We've a requirement where we need user to have their system language as English but want user to have a chat language (for both virtual agent and live agent) other than English and to have good user experience we want user to specify chat language...
Hi,I am not sure on the difference of the following APIs, when these are used1) Virtua Agent API2) Custom Chat Integration Framework (CCCIF)3) Virtual Agent Bot Integration API Please add end correct me: 1) Virtual Agent API is useful for creating se...
We have had Teams integrated with Virtual Agent for some time now. I have noticed that when a user is in Teams interactive with the VA, they click on the "Show me everything" button, we have it named Common Topics. This is feed to the AI for search:,...
I have set the greeting Setup topic to the oob Dynamic Greeting Topic which looks like this in the employee center view: But the greeting in Slack looks different. Seems like two greetings are merged into one & i'm trying to figure out how to make it...
I am testing the Virtual Agent to better understand the flows. I have configured my own custom Greeting setup topic, that redirects to a topic I created. I have also configured my "Anything else" setup topic for testing. What I expect to happen is th...
Virtual Agent bot Showing Empty, How to Retrieve this
We want to change the color of the Placeholder text "Please type your request" in Virtual agent input box:
Hey everyone, I am facing an issue with two intents : end conversation intent from oob setup topic nlu model and resolve incident intent from my custom nlu model.I am using entity as well in my resolve incident intent. I thought this will make VA pr...
