I used to have over 300 records to work on here. In January of this year it updated and then again in March. I was able to see those records for a few months. Now as of two weeks ago I get the screen that says "No Data Yet." I have not changed the mo...
I want to hide "open chat window" virtual agent icon in portal , need help on this .
Implementing AI search without Now Assist Created a new model from prebuilt one, added 2 intents extra, added utterances, added entities and test cases.Clicked on 'Train' - successfully trained message comes up.When i try the model - I am getting err...
By default, in virtual agent, topics in show all topics are displaying in alphabetical order. Is it possible to display the list of topics based on our convenient order? If possible, please provide the solution.
Hi All, I'm new to the Virtual agent designer in ServiceNow and I'm experiencing some difficulties.I'm trying to build a card with all the details of an input user, with additional links. For example: NameTitleDepartmentManagerLocationEmailTeams - l...
In VA chat when a user chooses to end the conversation and clicks the "X" button, the survey appears within the same chat window while simultaneously closing the chat automatically.When the user attempts to select a response from displaying Survey, a...
I am invoking two actions in VA topic I am getting one output from first action and I want to use that output as input to the second action I have used data pill picker to use that output as input to the second action, but it is not dynamically takin...
In VA chat when a user chooses to end the conversation and clicks the "X" button, the survey appears within the same chat window while simultaneously closing the chat automatically.When the user attempts to select a response from displaying Survey, a...
Hi all, my client is interested in deploying Now Assist for Virtual Agent on-premise, including the multi-turn catalog ordering capability. The ServiceNow KB article (KB1523390) describes on prem LLM support in general but doesn’t cover an on-premise...
Hi Community, I’m exploring a way to enhance the Virtual Agent in ServiceNow by enabling it to convert natural language queries into actionable links. The idea is for users to type queries like: “Get me all knowledge articles expiring today” “Show m...
Hi All,I need help in below scenario:I am building a topic in Virtual Agent which will take, same input from user as defined in one of the record producer.So that user can create a case from VA itself. That particular record producer uses some script...
I have been looking at several resources regarding IAR and I found this feature very powerful in deflecting issues and proactive resolve an incident without have to reach a live technician. Based on what I have seen, IAR works once a user submits an ...
We have NLU topics( HR topics and ITSM topics) and AI search enabled in our VA. We want the AI search be triggered before all NLU topics. but per Natural Language Understanding topic discovery logic in Virtual Agent , looks like AI search not workin...
Hi, We have successfully integrated the Now Virtual Agent MS Teams bot. When a user installs the bot, they get a welcome message on their MS Teams instance saying 'Welcome to Now Virtual Agent....' including the Help commands. Any idea how we can upd...
Hello SNOW Community,I am reaching out to inquire about the availability and configuration of AI-Search response summarization capabilities within ServiceNow, specifically in scenarios where we are not utilizing Now Assist. Our goal is to enhance use...
