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Resolved! Restrict Virtual Agent for Pilot

I'm following KB0830796 to restrict Virtual agent icon for our pilot. Even as security admin, I am unable to update the roles.  When I go to the widget, the Roles field appears and disappears.  Is there another way to edit the security settings? @Vic...

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bekfro by Kilo Sage
  • 652 Views
  • 3 replies
  • 0 helpfuls

Fallback in virtual agent

Hello there, Does anyone know how to set a fallback topic and how it will be triggered? My requirement is that after the end of 5 topics, it should display the fallback topic. I have created a topic block for the fallback topic. How can I achieve thi...

Virtual Agent receive only initial response MS Teams

Hi all, I have been able to integrate the Virtual Agent to MS Teams and it was working up until before the weekend (Monday now). Gets past the initial message and seems to follow the flow in designer. I made changes immediately after the initial conn...

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Keith50 by Tera Contributor
  • 944 Views
  • 5 replies
  • 0 helpfuls