Resolved! Virtual Agent - Hide the widget based on user's country
Hi All, How do we hide the Virtual Agent portal widget for certain users based on user's country? Please provide your inputs. Thank You,
Forum Posts
Tracking Failed Messages from Live Agent to Primary Chatbot via Virtual Agent API
We're currently using the Virtual Agent API to integrate ServiceNow as a secondary chatbot, and we've successfully established a connection with our primary chatbot.However, we're facing a challenge. We need a way to track when a message sent from a ...
Virtual Agent - AI Search - undefined sys_id on KB results
Currently setting up Virtual Agent on our Employee Centre and having some issues with the AI Search - Fallback. The fallback seems to work as expected, returns catalogue items and I can open them as expected. The issue im having is with Knowledge Bas...
Resolved! virtual agent simulator on demand cource
while doing the virtual agent simulator on demand course in the now learning and in the 14 lab instance practice I have done the all things which are given in that pdf but still it is not validating please suggest and help how to do these and valid...
We couldn't process your file at this time. Please try uploading again. (Virtual Agent)
Hello, I've set up virtual agent on a on - premise instance and I'm having issues trying to upload files (tried JPEG, PNG) through virtual agent on the service portal. Every time I try to upload the attachment I get a message that says "We couldn't ...
Virtual agent How many topics can we add and where
HI All.How many topics can we add in virtual agent (more options ) how to add and how to set limit.
Resolved! How to tell when EFL ran
Expert Feedback Loops runs every 30 days. Question is, is there a way to see when it ran?
How to configure delegate a user through using Virtual Agent
Hi All, Kindly suggest any solution regarding my issue. I want to setup a topic for delegate a user through using Virtual agent action. I am facing issue of searching user table data but its takes long time to load. Thank you in advance.
Executing a Powershell Script to Sync Domain Controllers
Hi, It has been requested that after adding a user to a group in AD, that a powershell script is then executed to sync all the domin controllers. I have been supplied with this PS script:- import-module activedirectory -warningaction "SilentlyContin...
Expert Feedback Loop suddenly has No Data anymore
I used to have over 300 records to work on here. In January of this year it updated and then again in March. I was able to see those records for a few months. Now as of two weeks ago I get the screen that says "No Data Yet." I have not changed the mo...
How to hide "open chat window" at virtual agent icon in portal ?
I want to hide "open chat window" virtual agent icon in portal , need help on this .
AI model testing - Error MessageException caught in the predict call - reason: {"status":"failure"}
Implementing AI search without Now Assist Created a new model from prebuilt one, added 2 intents extra, added utterances, added entities and test cases.Clicked on 'Train' - successfully trained message comes up.When i try the model - I am getting err...
Displaying list of topics
By default, in virtual agent, topics in show all topics are displaying in alphabetical order. Is it possible to display the list of topics based on our convenient order? If possible, please provide the solution.
Virtual Agent card
Hi All, I'm new to the Virtual agent designer in ServiceNow and I'm experiencing some difficulties.I'm trying to build a card with all the details of an input user, with additional links. For example: NameTitleDepartmentManagerLocationEmailTeams - l...
VA chat auto closes post agent chat survey
In VA chat when a user chooses to end the conversation and clicks the "X" button, the survey appears within the same chat window while simultaneously closing the chat automatically.When the user attempts to select a response from displaying Survey, a...