Good Morning all, I was wondering if anyone is able to assist me with the below. Currently, we are running the 'Lite' version of Virtual Agent within our instance, and we are facing a few issues. The main issue at the moment, is the Contextual Search...
Does anyone know how to extract the below value in the Virtual Agent Designer? I found that I can use "vaSystem.getSearchText()" to get the entire search text which in this example was "What is the status of INC0462117" and then I could write a scrip...
Hi All We courrently have a record producer where variables are mapped to fields on the table. We have had to map the varaibles to fields so that we can trigger notifications and also aid in reporting ( reporting is slow and time consuming when acces...
Hey, I had an requirement of changing the style of iframe(Changing Background of contact centre to blue and text to white; Reducing the height of the three buttons as acquires lot of area) that appears when we click 3 dots to right corner of Virtual ...
How to hide check ticket status and Show me everything button from live chat?
Hello,Doing a POC following the documentation steps provided in https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/inbound-rest/concept/bot-api.htmlHitting the https://testabc.service-now.com/api/sn_va_as_service/bot/integratio...
Whenever i enter catalog name in VA chat then showing catalog item in VA but whenever i enter meta keywords of catalog then not showing catalog item how to add meta keywords in VA
We have 300+ KB articles that are visible based on a certain user criteria. We need to call these KB articles from VA conversation topics.We are aware of a way where we can show the KBAs by hardcoding them in a flow. Is there any way where we can can...
When a user change the portal languageI need to restart the VA conversation in order to force it to update the language of the conversation
Can virtual agent get read the data from external sources like sharepoint or an external database and provide response to the user?If yes, how to do it?
Using the articles below I was able to come up with my own custom widget incorporating the features of each minus the slidenav as I wasn't a fan of the functionality compared to the OOB widget and the window focus. If this was a sidebar instead would...
Hi everyone,So our requirement is: we use AI Search Topic Block to get results like Knowledge Articles and Catalog Items based on user input in Virtual Agent.When we select a Knowledge Article result, it currently shows a snippet with a "Read more" o...
Hello Everyone, Most of the instances are online or hibernating now. Please let us know if you are still facing issues with your PDI. We really appreciate your patience on this. We apologize for any inconvenience caused. Regards,dh ops h
In a Virtual Agent integration using Dynamic Input Choices, the label property of each option is rendered as single-line plain text.This means that:Special characters like \n (newline), <br> (HTML), or Markdown formatting (e.g., > ) are not interpret...
