Can you import the intents in servicenow instance from an excel sheet

[snehasaran]

Can you import the intents,utterance, entities in servicenow instance from an excel sheet?

[Ankur Bawiskar]

Hi,

there are backend tables for those; you can try to load data to those using data source, transform map

sys_nlu_intent, sys_nlu_utterance, m2m_sys_nlu_intent_entity

Regards
Ankur

[snehasaran]

I found this article 

https://community.servicenow.com/community?id=community_article&sys_id=3c1c1679db695410414eeeb5ca9619c4

Data has been imported via import set.

Does this one works?

[Ankur Bawiskar]

Hi,

yes that should work

Regards
Ankur

[Brian Bakker]

Hello Snehasaran,

Please review the article Importing NLU Model CSV using platform Import sets to import intents into an NLU Model from a CSV file. Same can be applied to multi-lingual utterances using the steps in the blog Best Practices and How-to's for Proofreading Multi-Language NLU Model translations.

Hope this helps.

Regards,

Brian