Hello, I want to integrate the Microsoft bot with ServiceNow Virtual agent in which I will consume ServiceNow VA as a secondary bot. Using Virtual Agent API I am able to send Inbound requests to ServiceNow VA and also got responses from ServiceNow VA...
Hello, We have configured AI Search Genius Results in Virtual Agent and the search results for Catalog Item and Knowledge Articles surface in the genius result format inside Virtual Agent but it is missing the clickable button option to view further ...
HiAs starting from SanDiego the connect chat was not available in next experience. We are implementing virtual agent for this, one of the challenge we observed is this when we took a screenshot, copy it and try to paste it in the virtual agent, it is...
Is there an easy way see or table that lists what Intent is associated to a model and then the utterances that are associated with the Intents.or Can you extract List of Intents to Excel from a Model and further the Utterances associated to the Inten...
Dear all, I am interested in AI Search and I configured the "Virtual Agent Default AI Search". But when I tried in Virtual Agent, it always shows me regular search results (muti-link results). So I wonder how to get the Genius result.
Hi All,I want to add existing "Virtual Agent Satisfaction Survey" in the Virtual Agent topic.Can someone help me out how to add the survey in Topic.Please find attached screeenshots.
How to get the nowBotID ? which is sent with the request from Inbound Rest Endpointhttps://<instance-url>/api/sn_va_as_service/bot/integrationIs nowBotID configurable, Can we pass our own ID?, And how to access it at the Outbound Response ? Inbound r...
Hi Team , We enabled chat script download in VA but for some user we are getting errors please find below error message Error :: This user doesnt have access to this transcript , what would be the reason for it , do we need any specific roles to d...
According to Tokyo release notes ServiceNow NLU update, The com.glide.cs.intent_confidence_threshold system property has been updated to 0 and should not be changed to a different value for ServiceNow NLU. The property is applicable only if you ar...
Hello everyone, I've modified the Anything Else setup topic to include another prompt to the user - it also asks them if they want a Live Agent. If they choose a live agent, it asks them to select a queue. It then sets a variable that contains an ide...
I am trying to display the content of a field from a table using card response bot but I don't want it to display all the info(names of fields/table/etc). I just want the bot to display the content of the field I'm selecting.instead of this: I woul...
I'm using a "Record" type card from our Outages table to display outages to the VA users before they talk to a live agent. The options I have are:Card type: RecordPopulate by referencing: TableTable: OutageCondition: Script (I'm filtering by having c...
I just wanted to make sure that whether SNOW supports voice bot or not! Does anyone have prior documentation the above mentioned
Greetings! I would like to replace the OOB Default icon used in the menu item so that I can have a line item for Phone that doesn't result in a link as we do not have this option enabled in our instance. NOTE: I have tried replacing the icon on the ...
Hello, I've been trying to implement a filtered contextual search into my virtual agent responses. The contextual search is returning results but they do not appear to be filtering down as expected. Here's the steps I've completed from the documentat...
