How to add survey to a Topic in Virtual Agent
Hi All,I want to add existing "Virtual Agent Satisfaction Survey" in the Virtual Agent topic.Can someone help me out how to add the survey in Topic.Please find attached screeenshots.
Forum Posts
How to get the nowBotID & is it configurable?
How to get the nowBotID ? which is sent with the request from Inbound Rest Endpointhttps://<instance-url>/api/sn_va_as_service/bot/integrationIs nowBotID configurable, Can we pass our own ID?, And how to access it at the Outbound Response ? Inbound r...
VA chat download transcript in not working
Hi Team , We enabled chat script download in VA but for some user we are getting errors please find below error message Error :: This user doesnt have access to this transcript , what would be the reason for it , do we need any specific roles to d...
Resolved! NLU - Increase the intent confidence threshold
According to Tokyo release notes ServiceNow NLU update, The com.glide.cs.intent_confidence_threshold system property has been updated to 0 and should not be changed to a different value for ServiceNow NLU. The property is applicable only if you ar...
VA to Live Agent Transfer not Working From Setup Topic
Hello everyone, I've modified the Anything Else setup topic to include another prompt to the user - it also asks them if they want a Live Agent. If they choose a live agent, it asks them to select a queue. It then sets a variable that contains an ide...
Card response:Is it possible to only display the content of the field without the name of the field?
I am trying to display the content of a field from a table using card response bot but I don't want it to display all the info(names of fields/table/etc). I just want the bot to display the content of the field I'm selecting.instead of this: I woul...
How to change what a VA chat card displays as header?
I'm using a "Record" type card from our Outages table to display outages to the VA users before they talk to a live agent. The options I have are:Card type: RecordPopulate by referencing: TableTable: OutageCondition: Script (I'm filtering by having c...
Does SNOW supports voice bot?
I just wanted to make sure that whether SNOW supports voice bot or not! Does anyone have prior documentation the above mentioned
Resolved! Chat Contact Support Menu Item Icon Not Displaying
Greetings! I would like to replace the OOB Default icon used in the menu item so that I can have a line item for Phone that doesn't result in a link as we do not have this option enabled in our instance. NOTE: I have tried replacing the icon on the ...
Customizing Virtual Agent Queries
Hello, I'm fairly new to Virtual Agent and was wondering if this is even possible. I'd like to configure virtual agent to search my catalog items based on the meta data field instead of the default behavior. Has anyone had luck creating a custom quer...
Configuring Virtual Agent Contextual Search
Hello, I've been trying to implement a filtered contextual search into my virtual agent responses. The contextual search is returning results but they do not appear to be filtering down as expected. Here's the steps I've completed from the documentat...
How can I add the different font styles and emojis on the Virtual Agent Chatbot
Hi, I would like to make the UI for the Chatbot to be more attractive by using different font styles and font sizes. Need to configure such that we have Emojis along with the questions asked on the chatbot. How can we achieve this in a Virtual Agent ...
Resolved! VA Designer Screen goes Blank
In the VA Designer application I’m updating an existing Topic. After a decision point I have three branches and I want to edit the condition of one or the branch labels. When I click the label and then click Edit Condition, the whole designer screen ...
Message or notification when queue needs attention
Today, we have reports on a Dashboard that shows:How many users are in the queueList of users with short description of what they need help with and the transfer to live chatHow many active answered chats (chats in progress)List of Technicians in cha...
Resolved! Virtual Agent custom greetings & Closure
Hi Experts,I need to use a custom greetings and closure message for only one VA topic that I created. Its a live agent topic, basically, but I don't want to disturb the existing greeting and closure message configs for the other topics present alread...
