I am curious if anyone has ever had an incredibly high number of Topics. We currently have around 60 Topics and around 40 Intents (yes not all Topics have an intent by design).I read a suggested max on Intents and have not found anything on suggested...
I have a Azure bot as a primary bot , i want to build a feature "live agent transfers" whenever bot would be not able answer some particular questions then user can make request " talk to a live agent" , then transfer that request to the ServiceNow v...
Hi all, Any idea how we can integration Virtual agent in Google Chat . Thanks Rahamath
I have cloned "FAQ Conversation Builder" OOB topic block on scoped application. It is calling a Script Include global.VAGlobalContextualSearchUtil which has the following line at 262 : var conversationId = vaSystem.getConversationId(); When testing...
Looking for someone that has integrated ServiceNow Virtual Agent with Genesys Chat. We are having an issue adding Genesys responses into virtual agent. ServiceNow must call a “messages” web service on Genesys every 2 seconds to poll for new message...
I'm looking to implement a greeting in virtual agent that will display a different message the first time someone uses it, and then ashorter more succent message on subsequent visits. I'm thinking the best method is simply to do a GlideAggregate coun...
After upgrading a dev instance from Rome to San Diego, Virtual Agent started answering every request with "I'm having technical issues and won't be able to continue this conversation." When testing topics in designer, I get the same problem on all to...
We are trying to install Slack Integration with Now Virtual Agent App, but we are getting below error.We have configured the SLack workspace with Admin credentials and ServiceNow user profile also has admin privileges.The accounts at the both the sys...
There is the feedback topic that is presented at the end of a conversation that has occurred within the VA only and did not go to live chat. I believe we have it set to 50% or 75% and I was asked to increase this to 100% of the VA only chats. I canno...
When user chats with Live Agent, OOB Language field is used to detect source language (User's language) and translate to target language (Agent's language). We have a custom field on sys_user table which stores user's language preference. Can we use ...
So, basically my problem is that I can't delete an arrow. It's gray and I can't use or click on it. pic related What am I doing wrong here?
I have a requirement to change the language used when enabling the customer to confirm that the entity found is correct. The example I have is, "We have Timeout or Logged out due to inactivity as Which Error, is this correct?" As you can see, this is...
Hi All,I'm currently using San Diego release for my project.I want to change the default Setup topic-Closing Conversation Customised to a new Setup closing Topic specific for Canada territory.I have created CA specific setup topic for closing convers...
Hello everyone, Whenever my Fallback Search topic is executed, it always displays results from the catalog first instead of knowledge bases. How do I change the order to display knowledge articles first?
We are looking to delegate topic editing and management to other (non-admin,) users. However, to do this it seems we need to give them the full VA admin role, which *also* gives them a huge amount of access to other areas of the platform.Ex: With j...
