change now virtual agent name which comes up in ms teams

[Bharat Tagad]

Can I change the name of virtual agent "Now virtual agent" which comes up in MS teams when user initiates a new chat with virtual agent?

PFA the image.

Thanks 

Bharat.

[Peter Bodelier]

Hi @Bharat Tagad 

Currently this is not possible:

Branding of Now Virtual Agent in Microsoft Teams - Support and Troubleshooting (servicenow.com)

[Chris D]

Sorry that's not correct anymore (and hasn't been for awhile - technically never was) - I flagged that article for inaccuracy so hopefully they update it.

Originally you could unofficially download the app package (a zip file) and manually modify the manifest (xml) and the icons, but awhile back they added the native ability to configure those things from right within your ServiceNow instance and export the app package (zip) to install in Teams. 

[Peter Bodelier]

Hi @Chris D,

That is true for a new install, but I doubt it can be changed afterwards.

[Chris D]

You need to configure the App Manifest and then (have your Teams admin) upload that to Teams (and install it for users).

Make sure you have the latest update for the ServiceNow app (i.e. IT Service Management for Microsoft Teams) then within ServiceNow, look in your navigator for ServiceNow for Microsoft Teams > Application Manifest > ServiceNow for Teams and click New: