VA closing conversation when key words are used in utterance

[azheaz]

Hi all,

I'm having a strange issue with our instance of Virtual Agency. For some reason, when someone types a phrase containing the word 'conversation', it forces the Closing Conversation setup topic to run and ends the conversation.

We are using a duplicate of the OOTB setup topic for this, its got an extra text bot response.

[Lynda1 · Accepted solution]

Since that is a Topic you want to control when it appears turn these two off in the Topic

[azheaz]

Oh, thanks; I thought this was already turned off, but it wasn't. Good pick up 👍