Change the VA render type on a Catalog Item

[RRolling]

Hello,

I have noticed that some catalog items display differently in the Virtual Agent chat when presented in the chat. I've tracking it down to the VA render type on the catalog item. 

My issue is, most of them are set to Popup but a few are Window or Conversation. How to I change it as all catalog items are Popup render types? 

[Bradley Marin]

Hello,

Did you ever get this resolved? I am running into the same issue.

[RRolling]

I believe we got this working by changing a service catalog property:

Make all items appear as popups: Change the value of the system property "glide.sc.conversational.request.question.limit" to -1. This property specifies the upper limit for the number of questions beyond which the item does not support conversational requests. By setting this value to -1, you are making all the catalog items non-conversational and hence they'd render as popups (for the most part). However, catalog items that contain custom, custom with label or UI Page type of variables cannot be rendered as popups and hence they render as windows no matter what.

Don't forget to run the scheduled job "Update catalog items conversational render type" which updates the render type of all catalog items so that you can check out the latest status.

[Bradley Marin]

Thanks, that does help however, and I should have specified this earlier, we are actually looking to do it the other way around. Meaning, we would like to set all catalog items to open in a new tab in the browser (window) instead of as a popup. Would this sys property be where we would accomplish that as well?

Thanks for your help!

[chantelle]

Hi Bradley,

Did you manage to find a resolution to this? I am facing the same problem