change 'Transfer message' and 'No Agent available message' of chat setup in other languages

[agrawalg]

Hi All,

The requirement is we are asking user to select language to connect to an agent and if user select french then the message "Please stand by while I connect you to a live agent." should come in french and if user select german then the message to be come in german language.

I know the message is written in transfer message field of chat setup but how can I change based on language.

Regards,

Gunjan 

[Susan Britt]

You should be able to add the appropriate System UI Messages for the languages, and call them accordingly in your flow.

[agrawalg]

Thanks For your Reply!

How can I call this message when connecting to Live Agent.

Regards,

Gunjan

[Susan Britt]

Check out @Mark Roethof's article, https://community.servicenow.com/community?id=community_article&sys_id=bfd1b171dbcc441423f4a345ca961..., which explains calling the message with gs.getMessage.

[Mark Roethof]

Hi there,

Don't understand your requirement completely. Can you explain? I mean, why isn't the user working in the French language? This sounds a bit strange, though maybe you've got a certain usecase for doing it like you are describing now?

If the user would be working in French language, then you could simply work with sys_ui_messages. See this article I wrote a while ago:
Internationalize your Virtual Agent

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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