Integration between Google Dialogflow and Servicenow Virtual Agent

[Junyu]

Dear all,

We have a FAQ module (user input sth, then the bot recognizes the intent and will give the corresponding response) and it is driven by Google Dialogflow.

I want to ask whether it is possible for the Virtual Agent to call the FAQ module (including intents and response) through the API? How to achieve this?

Thanks for your answer.

[Community Alums]

Hi Junyu,

Hope this link will definitely help you https://www.youtube.com/watch?v=bBCOjZVS2S8

Also, go with this DOC : Using Google Dialogflow as a secondary bot with Virtual Agent Bot Interconnect

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Junyu]

Hi @Sandeep Dutta 

I have watched the video and found the Servicenow Virtual Agent was not used.

In the video, Dialogflow calls the incident data of Servicenow;

but our demand is that VIrtual Agent can call the data of Google Dialogflow. Do you know the solution? Thanks.

[Robert Page]

Don't know if you got this sorted, but I would recommend reading the docs as this does describe setting up the google dialogflow as the secondary bot

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/virtual-agent/concept/u...

Once you have configured the connection it is just a matter of creating the shell topic.