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NLU not working for one Intent

Hi Community, I cloned the Set topic NLU model to add our own intent and utterances for our greetings Set up topic, I trained/tried/published the model, mapped it to the our Greetings set up topic in the VA designer, But its not working in the VA des...

Gil6 by Tera Contributor
  • 1615 Views
  • 6 replies
  • 0 helpfuls

'Continue with this topic' Message

Hi, We added NLU to our greeting topic to re-direct the user back to the greeting topic when responded with 'Hi' or 'Hello' to the greeting message.    But this has lead to a new issue with some utterances that should revert to the fallback topic but...

Screenshot 2024-02-27 at 11.23.30.png
ayman_h by Kilo Sage
  • 513 Views
  • 1 replies
  • 0 helpfuls

Resolved! Unable to Publish NLU model.

We are trying to publish NLU model , but Publish button is not visible, it's greyed out . We also tried below articles but it's not working still we are not able to publish our NLU model.   https://community.servicenow.com/community?id=community_ques...

Shikha puri by Tera Contributor
  • 4295 Views
  • 7 replies
  • 4 helpfuls

Virtual agent good features

Hi team,  I would like to receive suggestions of topics that would be nice to be implemented in the Virtual agent. Right now we have, check status of tickets, pending approvals, Raise a request (catalog items), report an incident, report an issue on ...

Gil6 by Tera Contributor
  • 2023 Views
  • 6 replies
  • 0 helpfuls

NLU model stuck in draft. Not changing after publishing.

Hi All, I added about 10 additional utterances to an NLU intent of an existing Flow and after training and publishing the model without errors it still shows in the 'draft' state. I tried publishing it again but it still shows 'draft' but active. Any...

LoloV by Tera Contributor
  • 1700 Views
  • 5 replies
  • 7 helpfuls

Virtual agent reactions in MS teams

Hi community,  I have noticed that when you react to a Virtual agent message on teams, it gets confuse and throws I'm having technical issues and wont be able to continue this conversation. Example if you react to a message with a like it sends this ...

error_to_reaction.PNG
Gil6 by Tera Contributor
  • 1079 Views
  • 2 replies
  • 1 helpfuls
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