Hello, We are currently in the process of implementing ServiceNow's Virtual Agent Chat Web App on an external website, but we have noticed that it requires the use of third party cookies. As browser support for third party cookies is being dropped, w...
Hi Everyone Has anyone configured "Add the com.glide.cs.conversation_idle_timeout property to the System Property [sys_properties] table to specify the length of time that an abandoned Virtual Agent or Live Agent conversation remains open (idle)." th...
When we updated the plugin for the conversational integration with MS teams our test responses that contained URLs started to display with the whole URL under the text and the link only opens a new blank window in Teams. Is there an option get the li...
Hi Everyone Does anybody how long it takes for the Virtual agent to abandon a chat if end user does not reply during a topic conversation/non-agent conversations. If this timeout is configurable then please help me with that too. Thanks!
Hello, I want to integrate the Microsoft bot with ServiceNow Virtual agent in which I will consume ServiceNow VA as a secondary bot. Using Virtual Agent API I am able to send Inbound requests to ServiceNow VA and also got responses from ServiceNow VA...
HiAs starting from SanDiego the connect chat was not available in next experience. We are implementing virtual agent for this, one of the challenge we observed is this when we took a screenshot, copy it and try to paste it in the virtual agent, it is...
Is there an easy way see or table that lists what Intent is associated to a model and then the utterances that are associated with the Intents.or Can you extract List of Intents to Excel from a Model and further the Utterances associated to the Inten...
Hi All,I want to add existing "Virtual Agent Satisfaction Survey" in the Virtual Agent topic.Can someone help me out how to add the survey in Topic.Please find attached screeenshots.
According to Tokyo release notes ServiceNow NLU update, The com.glide.cs.intent_confidence_threshold system property has been updated to 0 and should not be changed to a different value for ServiceNow NLU. The property is applicable only if you ar...
Hello everyone, I've modified the Anything Else setup topic to include another prompt to the user - it also asks them if they want a Live Agent. If they choose a live agent, it asks them to select a queue. It then sets a variable that contains an ide...
In the VA Designer application I’m updating an existing Topic. After a decision point I have three branches and I want to edit the condition of one or the branch labels. When I click the label and then click Edit Condition, the whole designer screen ...
Hello all, I'm currently trying to send a reference from the queue table (awa_queue) to the next topic in line to check the schedule and agents availability. Simply trying to send a queues value, through the Start Segment of the topic to run some scr...
When I'm running a script action in a VA topic, the script does not run as admin. For instance, in one of my scripts I'm referring to the Date Of Birth (DOB) field of a user to conditionally show or hide a bot response for users older than 40. Howeve...
I am curious if anyone has ever had an incredibly high number of Topics. We currently have around 60 Topics and around 40 Intents (yes not all Topics have an intent by design).I read a suggested max on Intents and have not found anything on suggested...
I have a Azure bot as a primary bot , i want to build a feature "live agent transfers" whenever bot would be not able answer some particular questions then user can make request " talk to a live agent" , then transfer that request to the ServiceNow v...