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Resolved! Engagement messenger and third party cookies

Hello, We are currently in the process of implementing ServiceNow's Virtual Agent Chat Web App on an external website, but we have noticed that it requires the use of third party cookies. As browser support for third party cookies is being dropped, w...

lunkki by Tera Guru
  • 1851 Views
  • 1 replies
  • 1 helpfuls

Resolved! Virtual Agent - Timeout for topic conversations

Hi Everyone Does anybody how long it takes for the Virtual agent to abandon a chat if end user does not reply during a topic conversation/non-agent conversations. If this timeout is configurable then please help me with that too. Thanks! 

Aditya33 by Mega Expert
  • 6190 Views
  • 1 replies
  • 7 helpfuls

Copy paste screenshots in Virtual agent

HiAs starting from SanDiego the connect chat was not available in next experience. We are implementing virtual agent for this, one of the challenge we observed is this when we took a screenshot, copy it and try to paste it in the virtual agent, it is...

Venkat122 by Kilo Guru
  • 1876 Views
  • 1 replies
  • 0 helpfuls

Resolved! NLU - Increase the intent confidence threshold

According to Tokyo release notes  ServiceNow NLU update,   The com.glide.cs.intent_confidence_threshold system property has been updated to 0 and should not be changed to a different value for ServiceNow NLU. The property is applicable only if you ar...

valter479 by Tera Contributor
  • 2860 Views
  • 1 replies
  • 2 helpfuls

VA to Live Agent Transfer not Working From Setup Topic

Hello everyone, I've modified the Anything Else setup topic to include another prompt to the user - it also asks them if they want a Live Agent. If they choose a live agent, it asks them to select a queue. It then sets a variable that contains an ide...

Raj64 by Kilo Sage
  • 1252 Views
  • 1 replies
  • 0 helpfuls

Resolved! VA Designer Screen goes Blank

In the VA Designer application I’m updating an existing Topic. After a decision point I have three branches and I want to edit the condition of one or the branch labels. When I click the label and then click Edit Condition, the whole designer screen ...

Matt Lodge by Tera Expert
  • 2004 Views
  • 4 replies
  • 4 helpfuls

Input reference across topics.

Hello all, I'm currently trying to send a reference from the queue table (awa_queue) to the next topic in line to check the schedule and agents availability. Simply trying to send a queues value, through the Start Segment of the topic to run some scr...

DrDinu by Tera Contributor
  • 2470 Views
  • 4 replies
  • 0 helpfuls

Virtual Agent runs scripts as User

When I'm running a script action in a VA topic, the script does not run as admin. For instance, in one of my scripts I'm referring to the Date Of Birth (DOB) field of a user to conditionally show or hide a bot response for users older than 40. Howeve...

Max number of Topics

I am curious if anyone has ever had an incredibly high number of Topics. We currently have around 60 Topics and around 40 Intents (yes not all Topics have an intent by design).I read a suggested max on Intents and have not found anything on suggested...

Lynda1 by Kilo Sage
  • 2013 Views
  • 2 replies
  • 2 helpfuls
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