change 'Transfer message' and 'No Agent available message' of chat setup in other languages

[agrawalg]

Hi All,

The requirement is we are asking user to select language to connect to an agent and if user select french then the message "Please stand by while I connect you to a live agent." should come in french and if user select german then the message to be come in german language.

I know the message is written in transfer message field of chat setup but how can I change based on language.

Regards,

Gunjan 

[agrawalg]

Hi Mark,

Instead of user profile language we have added a static choice in topics for user to select language manually from chat. Now if user select French language then it's forwarding to agent and the message appear "Please standby while I connect you to a live agent" in english.

We want transfer message as per user select language manually in chat.

Regards,

Gunjan

[Mark Roethof]

Still don't follow your requirement completely, though, instead of gs.gestMessage() you might use gs.getMessageLang(). With this you could add the language as second parameter. So as second parameter, the language the user selects if I understand you question?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mark Roethof]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Markus Kraus]

I know it's a super old thread, but I've had the same problem and I've stumbled across this post. I'm doing a MS Teams Integration for which (even though there was an explicit call to gs.getMessage) none of the UI Messages was used. The place where you change the actual Transfer and No Agent Available Message is in the sys_cs_live_agent_setup record (enter sys_cs_live_agent_setup.list in the application navigator).