Hello Everyone,
I have a requirement that whenever end user is chatting with virtual agent and he find the relevant knowledge articles whenever he clicked on those links of EC portal chat page should also be open there but as that knowledge article is opening in a new tab chat conversation is not opening directly on the same page, if we click on chat icon then only chat page is getting opened but we want it to be opened automatically so that the conversation can be ongoing.
Please help me on this
Client don't want to click on chat icon again n again and he want the conversation to be opened directly in that new page wherever we are redirecting
