Connect to Live Agent Support

[Community Alums]

Hi,

I am using prebuilt topic "Live Agent Support" to connect to an agent but I keep getting "there are no agents available at this time" message.

Here are my current settings on Chat Setup. 

[Community Alums · Accepted solution]

Hi, You can watch this video to understand step by step how to implement Agent Workspace. 

[Community Alums]

Thank you

[Sam Santo]

Hey there,

Quick update -> We are encouraging customers to move from Connect Support to our new, modern solutions: Advanced Work Assignment (AWA) and Workspace Agent Chat.

Read my community article to learn more about the benefits of moving to AWA and Workspace Agent Chat. Read now!
Watch this pre-recorded webinar to learn more about how AWA and Workspace Agent Chat work. Watch now!

Starting in Paris, Connect Support is in a planned deprecation state which means that no new features will be delivered, new customers cannot activate the plugin, and only highly impactful bugs will be fixed. This enables us to focus on delivering more capabilities for AWA and Workspace Agent Chat in the future.

Thanks!