How to set the is_conversational property for Catalog item

[ertmac]

Hi, 

Can anyone please assist me.

My Setup:

I want the VA to assist the user in completing a Catalog item. 

I am at the point where I selected a catalog item and now test if the CI is conversational using this boolean value

     return vaInputs.is_conversational.getValue() == 'true';

If I get a false, I will provide the user with the URL link to the CI to complete. 

If I get a true I want to request the CI.

Currently all my CI's returns a false value. 

Question:

How can I get the CI to return true for the is_conversational attribute?

I created a new Test CI since our upgrade to Orlando but the attribute is still false.

thank you.

[Matthew Train · Accepted solution]

Hi, have a look at the documentation for the Submit a Request topic:  https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/itsm-virtual-agent/ref...

Specifically this piece:

• A user can submit a request in the conversation by answering the questions in line. This is possible only if the item does not have any scripts or policies, does not have mandatory attachments, and contains any of the following variable types:
  • Date
  • Reference (with no pricing implications)
  • Single Line Text
  • Wide Single Line Text
  • Yes / No
• In all other cases, Virtual Agent provides a link for the user to submit a request in Service Portal.

[Matthew Train]

Following up on my previous reply, the supported variables have been expanded as of Quebec, so going forward please do check the documentation.   For Quebec:  https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/service-catalog-management/concept/request-topic-blocks-va.html