Contextual Search in Virtual Agent
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03-06-2024 10:12 PM
Hi Everyone,
I'm working on Fallback topic in VA, where I want to show both catalog items and Knowledge articles based on the search term.
But, I want to populate the the knowledge articles based on the user's country location.
Our Knowledge base has 3 languages KB articles.
For example, If any of the France user is trying to search for any of the issue.
our VA should populate only French language articles related to the user's query.
Can anyone suggest me, how this can be achieved?
Thanks in Advance..!!
Regards,
Naveen.
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03-07-2024 05:04 AM
Please review the following articles -
- Enabling Multilingual Search with AI Search: Utah Edition that also cover Vancouver
- AI Search Country To Search Language form