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Forum Posts

How to use NLU API?

Dear experts, I wonder if there is a method to serve  3rd-party applications by calling the ServiceNow NLU model's API (input a piece of text to ServiceNow, receive a sequence of intents and corresponding score). I'm guessing this is the place? How t...

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Junyu by Tera Contributor
  • 954 Views
  • 3 replies
  • 1 helpfuls

Reporting and Analytics on Virtual Agent

Hi, I am looking forward to do some reporting on Virtual agent. I can leverage reporting module or performance analytics i.e. how many chats were converted to incidents etc. and so on. I will not be using conversational analytics or any content pack ...

NLU Model (Re)-Training

Hello All, I hope you are doing well. I have a question regarding (re)-training the NLU model. Currently, I am following these steps for model building/training:- Create a 'Data Source'. Upload the dataset in the required format.Create a transform ma...

Shaksham by Kilo Contributor
  • 790 Views
  • 2 replies
  • 0 helpfuls

Resolved! sn_cs.VASystemObject methods

Hi,  what are the different sn_cs.VASystemObject methods? I came across 'sn_cs.VASystemObject.faultAbandonedConversations();'. What are the other methods that can be used? Is there any systemobject method to start a new conversation or switch to a ne...

Srijan by Kilo Expert
  • 4223 Views
  • 10 replies
  • 3 helpfuls

Resolved! How to active skip_load_history for Agent Chat

Dear all, I want Virtual Agent to automatically expand and start a new conversation when the user enters the portal, I know it's  skip_load_history. I tried it in Agent Chat but it doesn't work: I want to know the correct configuration (not in serv...

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Junyu by Tera Contributor
  • 1912 Views
  • 5 replies
  • 1 helpfuls

Resolved! Virtual Agent API is throwing an error

Hi, I am working on chatbot integration using Virtual Agent API but when I am trying to send the payload to the OOB endpoint i.e https://instancename.service-now.com/api/sn_va_as_service/bot/integration using Resi API Explorer, I am getting the below...

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Kushal9 by Mega Contributor
  • 2191 Views
  • 4 replies
  • 1 helpfuls
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