Resolved! How to use 'Search Catalog Item' topic?
Hello, I'm trying to preview 'search catalog item' topic and I get the following error. How to get the expected result/how to use this reusable block? Thanks, Akhil
Forum Posts
How to set up VA notification for web chat client
I'd like to create a notification in virtual agent for a specific population about a specific event. However, when following the instructions on the prod doc Set up Virtual Agent notifications for the web chat client it indicates that I must select a...
Virtual Agent updates not captured in Update Set
Hello everyone, I've been working on Virtual Agent for few months, all in our DEV instance and I gonna have to clone PRD over DEV this Friday, so I saved the update sets I've been working on and moved to a temporary instance to capture what's gonna h...
Integrate Azure Bot with Virtual Agent
Hi, We want to know if is possible to integrate the Virtual Agent with Azure Bot Service to use Azure Bot conversations into Virtual Agent interface . The reason for this is we already have several bots developed and we want to keep a single bot pl...
How do I switch to part way through another topic?
I have a need to switch topics half way through a topic but I don't want to go back to the start of the topic I am switching to and have to ask the user the same questions again, is there any way to switch topic and start the topic part way down? Bel...
Resolved! Entity mapping and synonyms
I am going around in circules. I had this working before but not sure what I have done to break it. I have a topic "Acces to businness applications" The intent "businessappaccess" As we have 100+ apps across our customers, I have used vocab to match ...
Virtual Agent Bot Response Text Display Issue with Line Breaks showing as /n
Hi All I'm building a new topic today and when I enter a list of steps in a bot response text component, it runs the text together and shows the line breaks as /n. This is consistently happening within the topic. Wondering if you know of a solution...
Snow Virtual agent chat bot. How to send an email to support agent if bot unable to find the topic what User is expecting. Sending an email to a support agent if no Topic available related to User input.
Hi Helping Hands, I have a question regarding Servicenow Virtual agent chat Bot. End User is opened chat bot and typing something. Unfortunately there is no topic available in VA topics for what user is looking for. In this case is this possible to s...
NLU Models throwing error during training
Suddenly the NLU models are failing to train. We are getting the error message 'Unable to train the model at this time. Please try again after some time.' The NLU models were getting trained and published successfully till a day before. Any leads on ...
Resolved! Need to Report on Virtual Agent Transcripts
I know you can post virtual agent transcripts to incidents, and send them as notifications using vaSystem.getTranscript() . I have a requirement to write a report on these conversations. The report would need to be human readable as the conversation ...
Resolved! Virtual Agent gets stuck while on the conversation
Hi all, We are trying to add Virtual Agent chatbot into our dev environment. While we are testing the chatbot, sometimes it will get stuck and not showing any conversation. (We either can't select the items or type in any sentences). Any idea abo...
Resolved! Unable to Duplicate "Create Incident" Topic block
Hi Guys, I am trying to duplicate "create incident" topic block in virtual agent designer. creating a duplicate is not an issue but when i try to "publish" it or "Active" it shows an error : "RecordOutputPrompt f1e63a963ef040eebea961154958b567 prope...
Live Agent Chat Not Loaded When Embedded in iFrame
I have a developer instance that I am working with to build a POC of a live agent chat on a website. I can get the chat to work in the SN portal just fine, and I can load the chat embed page just fine outside of the website (sn_va_web_client_app_emb...
Virtual Agent communication page embedded URL (sn_va_web_client_app_embed.do) does not load if there is no browser cookie
Our team is using Orlando and ran into an issue where the Virtual Agent communication page embedded URL (sn_va_web_client_app_embed.do) does not load if there is no browser cookie. In an incognito window, we navigate to https://instanceName.service-...
