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Resolved! Modify Virtual Agent Closing Conversation

Hi All, We are using virtual agent on ITSM and HR portal. My requirement is to change the closing conversation for only HR portal, (and not for ITSM). I tried using system property "com.glide.cs.general.closing_message" but doing changes here leads t...

Virtual Agent APi questions

Dear experts, I am following this tutorial: https://www.youtube.com/watch?v=cyhmMyG4jKk to go through Virtual Agent API. I have downloaded the latest version of the VA API from the store (sn_va_as_service), and it has worked when I tried to post JSON...

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Junyu by Tera Contributor
  • 697 Views
  • 2 replies
  • 1 helpfuls

Resolved! Agent Workspace Chat Queue Availability Selection

Please tell me I am not losing it. I saw documentation somewhere where the agents in workspace queues could have a drop down under Available status to select a check box next to the queues they are available in. Has anyone seen this? Something like t...

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How to pass topic to interaction record

Hi All,I have a requirement to pass the current topic from my topic to interaction record. How can we achieve it ? I can see a context hr_topic_id [LiveAgent_hr_topic_id] created. Can I use this in some way ?   Thanks in advance.   @Ankur Bawiskar  @...

Resolved! Change link UI in Virtual Agent

Dear experts, I am developing a Virtual Agent as a guider for user, We have a link list: But I don't think it's pretty, can we turn them into buttons or some other nicer UI. For example: These buttons are used as links to jump to other pages, not t...

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Junyu by Tera Contributor
  • 1260 Views
  • 2 replies
  • 2 helpfuls

Resolved! Search Catalog Item: is_conversational

Hello everyone, I have a flow which calls "Search Catalog Item" (SCI), followed by "Request Catalog Item". What I'm trying to do is have the user fill out a service request. It appears SCI is returning "false" for is_conversational. What I'd like to ...

Raj64 by Tera Guru
  • 1312 Views
  • 3 replies
  • 2 helpfuls

Resolved! Just refresh portal content not Virtual Agent conversation

Dear all, I have a question:  I currently use SP portal. When I use Virtual Agent to redirect users to a Catalog Item page under SP portal, I hope the conversation of Virtual Agent will not be refreshed (The page is refreshed but the VA  won't be ref...

Junyu by Tera Contributor
  • 692 Views
  • 10 replies
  • 1 helpfuls