What is Submit a Request topic flow's 'has_va_support' condition script doing?

[rithesh]

Hi, 

I was checking Submit a Request topic flow, although it's not loading questions anytime. I was wondering what was this condition 'has_va_support' used for? Also, script has 'va_support' to return, I am not sure what it is and couldn't find anything in documentation or contextual search. 

(function execute() {

returnJSON.parse(vaVars.itemJSON).va_support;

})()

[Matthew Train]

There are specific variable types supported in VA.   This is doing a check on the Item to see if it's supported in VA or not.   If it's supported, you can order the item through VA.   If not it sends you to the items URL to complete the transaction.   You can see the supported variables here:

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/itsm-virtual-agent/ref...

[Mark Roethof]

Hi there,

return JSON.parse(vaVars.itemJSON).va_support;

So you have to dig into where vaVars.itemJSON comes from: Script Action "Set Selected Item".

(function execute() {
    var results = JSON.parse(vaVars.results);
    var index = 0;
    if (parseInt(vaVars.count) > 1)
        index = parseInt(vaInputs.catalog_item);

    vaVars.selected_link = vaVars.portalName + 
        '?id=sc_cat_item&sys_id=' + results[index].sys_id;
    var itemJSON = new sn_sc.CatItem(results[index].sys_id).getItemForVA();
    vaVars.itemJSON = JSON.stringify(itemJSON);
    vaVars.itemName = itemJSON.name;
})()

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list

[rithesh]

That is exactly what I checked. In Set Selected Item 'itemJSON' variable is stored from below code and I couldn't find any function called 'getItemForVA(); in the system. 

var itemJSON = new sn_sc.CatItem(results[index].sys_id).getItemForVA();

[Mark Roethof · Accepted solution]

That's correct, we cannot access this in the Platform UI. Unfortunately, there's also no documentation on this.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list