Customize greeting for Teams bot

[Aditya33]

Hi Everyone

I want to customize the greeting messages OR atleast the initial conversation messages in Teams bot that is installed using Conversational Integration with MS Teams plugin. 

I have so far created a custom greeting that works in VA but same greeting messages does not show up in Teams bot connected to SN. I believe Teams bot must be working on some different logic for the integration.

I haves so far explored OOB commands table(hi, restart etc.), Provider channel table and bot messages table but nothing seems to point to the initial messages that show up when a VA chat is started from the Teams bot in MS teams.

 Has anybody customized this part of the Teams -> VA integration?

Any help is appreciated!

Thanks

[Aditya33]

Hi 

I figured out that the initial message is coming from a UI Message table but if someone has figured out where system is picking up that message and sending to the Teams then may be I can customize that.

If I figure it out before then I'll post it here.

Thanks!

[Anshul Agarwal]

Teams integration would behave the same way as VA web. Have you configured your custom greeting as part of the chat experience? We have created our own Chat experience and have created a custom greeting message as part of that. It works well both from Teams and VA web.