Delete record(s) via virtual agent

[Nour el houda]

Hello everyone,

So my question is how  can I delete record(s) with virtual agent using a topic.

I did a try with a script action using a simple script with glideRecord and deleteRecord and in the conversation, it says that the record was deleted . But it still exist in the table and it wasn't deleted.

Have you a solution?

Thank you very much

[Chris D]

You should be able to delete a record using GlideRecord. Can you share your code?

[Nour el houda]

 

[Chris D]

Hm, nothing strikes me as immediately wrong at first glance...

Not sure why you're gr.Get'ing the record with its number rather than its sys_id when you have a Reference input to pass into it, i.e. gr.Get(vaInputs.appointment)

(I don't recall offhand, you may need to .toString() that)

But that's more a recommendation to improve the code, not to fix what's broken.

Check the variable log to ensure you got a value for vaInputs.appointment and add in extra logging (i.e. gs.log()) into your GlideRecord query to help debug to ensure that you're getting something from that query before deleting it.

[Muralidharan BS]

The user may not have delete access to that table. You can trigger a flow from the topic and delete the record as system user.