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08-13-2020 07:39 AM
I was wondering if anyone knew a way to get a Virtual Agent Service Portal Widget to popup with a text message like "How can I help you?". This way we can make the virtual agent widget more visible to users.
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Virtual Agent
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08-13-2020 08:35 AM
Hi there,
Should this be a dynamic message? Maybe after a certain time? Etc. Or just a static message?
If dynamic, see some of the articles I wrote. For example this one which you can also download from Share:
Virtual Agent feature bubble (2), auto display after N seconds
If static, see this article. No widget editing needed, just CSS!
https://community.servicenow.com/community?id=community_article&sys_id=18d4f0e9dba95010d58ea345ca961...
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
---
LinkedIn
Community article list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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08-13-2020 08:07 AM
Hi Trevorn,
I believe you are asking for this, Mark has written an article to amend the bubble icon to expand. - https://community.servicenow.com/community?id=community_article&sys_id=c3c29c78dbe5c89c6064eeb5ca961...
Thanks

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08-13-2020 08:36 AM
The link you posted is the old version. Here's the newer one, which can also be downloaded from Share.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
---
LinkedIn
Community article list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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08-13-2020 08:35 AM
Hi there,
Should this be a dynamic message? Maybe after a certain time? Etc. Or just a static message?
If dynamic, see some of the articles I wrote. For example this one which you can also download from Share:
Virtual Agent feature bubble (2), auto display after N seconds
If static, see this article. No widget editing needed, just CSS!
https://community.servicenow.com/community?id=community_article&sys_id=18d4f0e9dba95010d58ea345ca961...
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
---
LinkedIn
Community article list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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08-13-2020 09:04 AM
I believe a static message would work for us.
Thanks so much!