Virtual Agent Widget Text Popup

trevorn
Tera Contributor

I was wondering if anyone knew a way to get a Virtual Agent Service Portal Widget to popup with a text message like "How can I help you?". This way we can make the virtual agent widget more visible to users. 

1 ACCEPTED SOLUTION

Mark Roethof
Tera Patron
Tera Patron

Hi there,

Should this be a dynamic message? Maybe after a certain time? Etc. Or just a static message?

If dynamic, see some of the articles I wrote. For example this one which you can also download from Share:
Virtual Agent feature bubble (2), auto display after N seconds 

If static, see this article. No widget editing needed, just CSS!
https://community.servicenow.com/community?id=community_article&sys_id=18d4f0e9dba95010d58ea345ca961...

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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View solution in original post

6 REPLIES 6

Muralidharan BS
Mega Sage
Mega Sage

Hi Trevorn,

 

I believe you are asking for this, Mark has written an article to amend the bubble icon to expand. - https://community.servicenow.com/community?id=community_article&sys_id=c3c29c78dbe5c89c6064eeb5ca961...

Thanks

 

The link you posted is the old version. Here's the newer one, which can also be downloaded from Share.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Mark Roethof
Tera Patron
Tera Patron

Hi there,

Should this be a dynamic message? Maybe after a certain time? Etc. Or just a static message?

If dynamic, see some of the articles I wrote. For example this one which you can also download from Share:
Virtual Agent feature bubble (2), auto display after N seconds 

If static, see this article. No widget editing needed, just CSS!
https://community.servicenow.com/community?id=community_article&sys_id=18d4f0e9dba95010d58ea345ca961...

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

 I believe a static message would work for us. 

Thanks so much!