Delete record(s) via virtual agent

[Nour el houda]

Hello everyone,

So my question is how  can I delete record(s) with virtual agent using a topic.

I did a try with a script action using a simple script with glideRecord and deleteRecord and in the conversation, it says that the record was deleted . But it still exist in the table and it wasn't deleted.

Have you a solution?

Thank you very much

[Chris D]

GlideRecord doesn't enforce ACLs - they can use GlideRecordSecure for that. Granted, I can't say I've deleted records from VA, but you absolutely can read/create/update records from VA scripts that can't otherwise be accessed.