Desktop Notification for End Users for Agent Chat Conversation

Vinay52
Tera Expert

‎02-15-2022 12:34 AM

Hello, I was following this Enable or disable Connect notifications globally and trying to enable the desktop notification on the end user side whenever a message submitted from Agent end but its not working. 

Audio alerts works fine but Desktop Notifications are not working.

Users initiate Chat from Service Portal and I have enabled notifications in Chrome Browser and Notification Preferences in System Settings. Agents accepts chat from AWA and use Agent Workspace Platform.

The Same settings works with Connect Chat on Platform. Please suggest. thanks 

 

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Muralidharan BS
Mega Sage
Mega Sage

‎02-15-2022 02:21 AM

HI Vinay,

Did you enabled notification here,

find_real_file.png

Thanks

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Vinay52
Tera Expert
In response to Muralidharan BS

‎02-15-2022 02:27 AM

Hey Murali, Yes, This is on the Agent Side and it works fine. I am looking for enabling notifications on the end user/customer side. At the moment if they had minimized the Browser window only audio alerts works, I am looking for Desktop notification or Flash Notification whenever Agent Responds with a message. Thanks  

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Muralidharan BS
Mega Sage
Mega Sage
In response to Vinay52

‎02-15-2022 02:33 AM

HI Vinay, 

There is no OOB features for end users, there is reminders setting if end users stay idle for long time. 

But there is no desktop notification for end users only audio alerts. 

 

Reminders - https://community.servicenow.com/community?id=community_article&sys_id=1453b03bdbaad0109e691ea668961929