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Resolved! Agent Chat Portal Conversation

Good day all,We are in the process of migrating to AWA and Agent Chat.  Up to this point, I have AWA configured with queues and have agent chat configured.  When on the portal and a conversation is initiated, the agent receives this as a chat. (The a...

What is the subscription for AI search?

Hello experts,Do any of you have any idea on the subscriptions needed for AI search? Is it available for ITSM Standard or ITSM Pro?Or does it need another subscription set? If you have any form of link or documentations on this it would be very much ...

Rain Vaine by Kilo Sage
  • 3049 Views
  • 3 replies
  • 0 helpfuls

text response converted to image response

Hello everyone!I am using Now Virtual Agent on Slack. The following issue has occurred:When the text response contains an HTML tag, Slack receives an image, and some characters are not displayed correctly.I would greatly appreciate your help!Thank yo...

12uy_0-1725419254257.png 12uy_1-1725419266131.png
12uy by Mega Sage
  • 480 Views
  • 1 replies
  • 0 helpfuls

Resolved! How interaction is associated with conversation?

Hi experts,I working on retrieving list of messages associated with one interaction to create a summary of that interaction. I am not able to identify how conversation table is associated with interaction table ( what is the key(ID) connecting both o...

priyazess by Tera Contributor
  • 698 Views
  • 1 replies
  • 0 helpfuls