Hello We have one unwanted utterance in virtual agent in Dev instance, when we are moving that application to next instance we have removed that and moved it. but unfortunately it is moved to Test instance. Kindly suggest us like.1. How we can remov...
Hello everyone, how are you? I would like to know where I can find the rule and how to change it (if possible) for the 'Show more' option in the Virtual Agent chat. Can someone please help me? Thank you very much!
I am working on the MS Teams Virtual agent. I ran into an issue when the approval detail gave an error message and followed this suggestion: Teams: Using Virtual Agent Actionable Approval Notification with non-global scope throws error How do I kn...
I have used OOTB "Requst catalog item". After searching the catalog item name VA shows result in carosoul. Customer want us to resize it. How do I customize or resize the carousel.
When user types utterance system identifies the Submit a service request topic and confirm if it is correct topic and if user confirm yes system asks user again to provide what they want to submit, can we instead get the previous input and display se...
Hello people of servicenow, I have a script in VA. I have somes values that come up null.I am trying to put some kind of if statement "null" or null to take them out but it doesnt work.Am I using too many '=''?Should I just resort to using str.replac...
How to remove (KB) in parenthesis from virtual agent search results
I have created new field called Summary from RITM table that will capture all the variable details. Now, I would like to add that field from approval notification which is displayed from Virtual Agent. Please see the screenshot. Where exactly I can m...
Hello, We have an ask for the virtual agent to search through the HR Catalog as well as an external search source. Our client uses a third party knowledge system where they store all their knowledge articles. Today we have built an external search s...
See the screenshot, we are trying to update the hyperlink "here" with url of page we want the user to lead to. I update it but in teams it's showing the whole url instead of user friendly hyper link. I went to /sys_cs_bot_messages.LIST and updated th...
how to show a specific kb article on search of a specific keyword in virtual agent chatbot?for ex: if a user search for "reset password", virtual agent should show a "KB1234567" on top of the search result.
Hi everyone I've noticed none of the NLU utterances are working while testing the bot, and the topic only runs when I select the topic from the "Show Me Everything" button. I'm starting to believe the NLU model isn't working as it's not picking up an...
chat back functionality from SNOW tickets via Live agent
Hi All, The requirement is to set up accessing knowledge base articles using natural language via Virtual agent. Can I achieve this through configuration(OOB) or do I need to create a NLU Model.I went through the basics of NLU, but time is limited. ...
Hi, There is a differences between my PDI and company instance and both were not updated by someone.I have to check what the exact OOTB is before customizing in our process.Could you please share what the OOTB search sources of Virtual Agent Default ...
