dynamic field on catalog item through Virtual Agent

[balochfarha]

I made a topic Titled : (i need monitor ) in VA which Fetches Catalog Item ( Monitor  ) Now I want to set the description dynamically same as my prompt. 

[Raghav Sharma24]

@balochfarha Those are fields on RITM table or variables in your catalog item

[balochfarha]

Variables on catalog item

[Raghav Sharma24]

@balochfarha I spent some time on this in my PDI and found the solution.

The custom input control returns the object which has the sys_id of RITM , so you can add another script utility after the custom input control with below script.

(function execute() {
   var reqInfo = JSON.parse(vaInputs.responsefromcomponent);
   var sysID = reqInfo.requestId;

   var req = new GlideRecord('sc_req_item');
   req.get(sysID);
   req.variables.description = "test from VA"; // add your description
   req.update();
})()

Note : Once you open the request item, after it is submitted you will see the variable populated.
Please mark the answer correct/helpful accordingly.

[Raghav Sharma24]

@balochfarha Did you get a chance to view the solution?

[Raghav Sharma24]

@balochfarha did you try this?

Please mark the answer correct/helpful accordingly.