End Conversation button not enabled
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06-10-2020 08:09 AM
Hi ,
I have below instance on Orlando which has END Conversation button active and its working while on other instance which is on NEW YORK, i dont find this button, any clue or you faced this previously.
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Virtual Agent

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06-10-2020 08:14 AM
when you are clicking on it are you getting some kind of error in browser console ? can you please inspect it ?

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06-10-2020 08:20 AM
or is it happening with specific topic only which you tried to test in virtual agent ? can you also consider other topics to test and see , are you able to close it or not.
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06-10-2020 08:24 AM

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06-10-2020 08:28 AM
i think it will be visible once you will enter some keyword , have you mentioned some keyword to search the topic?