Good Day,
I built an NLU to invoke the Closing Conversation topic. The NLU is working properly, but the Closing Conversation seems to be running twice.
The flow is OOB, and works fine when
Any ideas as to why this is happening?
When invoked through NLU:
When invoked with button:
Hi again,
We submitted a HI ticket and were advised on a workaround to which we added some steps that i share below:
1. Create and publish a new topic that only has the closing conversation script, and associate the NLU intent "End conversations" to it.
Type: Topic
Role: Public
Topic Visibility: false
2. Within the General settings, we used the OOB Close Conversation topic, but removed the nlu association in this topic.
This helped to make the end conversation message appear only once.
Hope this helps.
Hi Pranesh,
Could you please clarify?
OOB there is an NLU intent to invoke closing conversation topic. We are using a copy of the OOB closing conversation topic in the general settings.
Are you saying we shouldn't have a Closing Conversation topic selected on General Settings because it invokes the OOB "Cosing Conversation." topic? Even though the OOB topic is inactive?
I noticed that by removing the closing conversation from general settings, we won't get the ending message when a conversation ends naturally. we just get the dotted line.
On my end, the solution I found was the eliminate the text message from the copy of the oob closing topic and that way we only get the closing message once. But my question remains as to how does the closing mechanism worksin the backend?
Thank you.
Hi again,
We submitted a HI ticket and were advised on a workaround to which we added some steps that i share below:
1. Create and publish a new topic that only has the closing conversation script, and associate the NLU intent "End conversations" to it.
Type: Topic
Role: Public
Topic Visibility: false
2. Within the General settings, we used the OOB Close Conversation topic, but removed the nlu association in this topic.
This helped to make the end conversation message appear only once.
Hope this helps.
