GenAI controller, NowAssist, On-prem LLMs connect

[Yuriks]

Couple of questions on GenAI on the Platform

1. Does NowAssist, require GenAI Controller to connect LLMs (NowLLM, OpenAI, Azure)
2. Is there a roadmap for GenAI Controller to connect to third party LLMs, eg on-prem finetuned Llama?  

[Victor Chen · Accepted solution]

Now Assist uses the Controller behind the scenes, but it only connects to Now LLM. Now Assist does not connect to any third party LLM. As for your other question, we are looking to allow connections to other LLMs with the Controller besides what's supported now (safe harbor), but this would be for customer-built use cases, not for Now Assist. 

[Lener Pacania1]

Yes, the controller can access base 3rd party LLMs that have not been fine tuned.  Please see the documentation on how to configure.  SAFEHARBOR - we will support fine tuned 3rd party LLMS later in the year.

Generative AI Controller enables you to choose between several third-party AI providers.

• Microsoft Azure OpenAI
• OpenAI
• Google MakerSuite
• Google Vertex AI
• Aleph Alpha API

[Victor Chen · Accepted solution]

Yes it can, with only OpenAI, Azure OpenAI, or Google Vertex, at this time. See documentation here: https://docs.servicenow.com/bundle/washingtondc-intelligent-experiences/page/administer/generative-a...

[Yuriks]

@Victor Chen , thank you. Is controller similar to LangChain framework?