Genesys Voice Solution Integration with Service Now Virtual Agent

[Rahul Priyadars]

Hi Experts

we have a use case - where Caller Calls (Genesys Voice Solution) -- It should go and Talk to Service Now VA Bot ---Give Responses back to Caller on Phone.

I am aware this kind of setup is possible Using Amazon Connect Voice Solution or 3C Logic where Connector is available for Voice to Service Now VA Bot Integration.

For Genesys i dont see any such connector .. Any pointer for This use case will help.

Regards

Rahul

[omj]

@Rahul Priyadars , did you get the solution for this. If yes , please share with us.

Thank you