We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Guest WhatsApp user, how to connect to Servicenow account

Ana Vitoria G_e
Tera Contributor

Hello,


I have integrated Whatsapp with Servicenow via Twillio. I'm creating a flow where the user can see some images on WhatsApp. In the table sys_cs_conversation is coming as Guest, and therefore the user does not have access to the table of images and other information
How do I get the user to connect to their ServiceNow account, just like they do in teams? Is this possible?

 

Example teams:
https://docs.servicenow.com/pt-BR/bundle/washingtondc-employee-service-management/page/product/sn-te...

1 REPLY 1

Vinicius5
Tera Contributor

Hi Ana, do you have any answer about it?