Guest WhatsApp user, how to connect to Servicenow account

Ana Vitoria G_e
Tera Contributor

Hello,


I have integrated Whatsapp with Servicenow via Twillio. I'm creating a flow where the user can see some images on WhatsApp. In the table sys_cs_conversation is coming as Guest, and therefore the user does not have access to the table of images and other information
How do I get the user to connect to their ServiceNow account, just like they do in teams? Is this possible?

 

Example teams:
https://docs.servicenow.com/pt-BR/bundle/washingtondc-employee-service-management/page/product/sn-te...

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