Has anyone found a way to make the Virtual Agent more prominent on the page?

[andybirks]

Our user adoption after go live has been low and the majority of responses are that they don't notice the little button in the bottom corner. Looking for suggestions on how to get it to pop up like other websites do or put it somewhere in the flow of normal system use that would get people's attention. Sending repeated emails to the organization that it is there is not a viable way of driving user adoption. 

[Mark Roethof · Accepted solution]

Here some of the articles:

- 2021-02-24 Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using... (Share ❒) (Share ❒)
- 2021-01-04 Customize the Virtual Agent Service Portal icon (Agent chat configuration)
- 2020-11-16 Typeahead Search interact with Virtual Agent Service Portal Widget callout (Share ❒)
- 2020-07-06 Virtual Agent button icon customizations
- 2020-06-30 Virtual Agent Academy June 30: Simple Widget Branding and Customization
- 2020-03-23 Changing the Service Portal Virtual Agent widget CSS properties (height, width, icon, etcetera) 
- 2020-01-21 Virtual Agent feature bubble (2), auto display after N seconds (Share ❒)
- 2020-01-16 Virtual Agent bubble color / url parameters
- 2019-11-11 Virtual Agent SideNav Service Portal widget
- 2019-10-03 (Improved) embedded Virtual Agent Service Portal widget (Share ❒)

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[andybirks]

Thanks so much! This is exactly what I was looking for and great to have several options to try out. 

[bhavishapadia]

Hi Mark,

I am trying to knock out a requirement where i want to improve customer experience. I have lot of static choices approx 30 which i am displaying user. Is there a  better way so structure this? User need to click on show more again and again to check choices. I have implemented NLU, mapping of associated entity to choices requires maintenance. 

Thanks,

Bhavisha

[Mark Roethof]

Hi there,

Please open a new topic for this.

Kind regards,
Mark

[Eric Merkle]

Hi all, we are currently working on a new feature related to proactive prompting. If anyone is interested in having a conversation on the topic, please reach out. i would love to have your feedback. eric.merkle@servicenow.com