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08-02-2021 09:54 AM
Our user adoption after go live has been low and the majority of responses are that they don't notice the little button in the bottom corner. Looking for suggestions on how to get it to pop up like other websites do or put it somewhere in the flow of normal system use that would get people's attention. Sending repeated emails to the organization that it is there is not a viable way of driving user adoption.
Solved! Go to Solution.

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08-02-2021 10:22 AM
Here some of the articles:
- 2021-02-24 Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using... (Share ❒) (Share ❒)
- 2021-01-04 Customize the Virtual Agent Service Portal icon (Agent chat configuration)
- 2020-11-16 Typeahead Search interact with Virtual Agent Service Portal Widget callout (Share ❒)
- 2020-07-06 Virtual Agent button icon customizations
- 2020-06-30 Virtual Agent Academy June 30: Simple Widget Branding and Customization
- 2020-03-23 Changing the Service Portal Virtual Agent widget CSS properties (height, width, icon, etcetera)
- 2020-01-21 Virtual Agent feature bubble (2), auto display after N seconds (Share ❒)
- 2020-01-16 Virtual Agent bubble color / url parameters
- 2019-11-11 Virtual Agent SideNav Service Portal widget
- 2019-10-03 (Improved) embedded Virtual Agent Service Portal widget (Share ❒)
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP
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LinkedIn
Community article, blog, video list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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03-03-2023 06:05 AM
Mark has done some amazing work for our virtual agent and our platform over the years. In Utah we are introducing a similar, but quite different feature called proactive triggers. Please review the article