Has anyone found a way to make the Virtual Agent more prominent on the page?

andybirks
Tera Contributor

Our user adoption after go live has been low and the majority of responses are that they don't notice the little button in the bottom corner. Looking for suggestions on how to get it to pop up like other websites do or put it somewhere in the flow of normal system use that would get people's attention. Sending repeated emails to the organization that it is there is not a viable way of driving user adoption. 

1 ACCEPTED SOLUTION

Mark Roethof
Tera Patron
Tera Patron
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Eric Merkle
ServiceNow Employee
ServiceNow Employee

Mark has done some amazing work for our virtual agent and our platform over the years.  In Utah we are introducing a similar, but quite different feature called proactive triggers. Please review the article