Have Virtual Agent pop up when service portal is visited?

[User517509]

Hello - does anyone have advice or directions on how to get the Virtual Agent to be popped up and ready instead of having to click on it first in the service portal? Seems this should be OOB functionality. Thank you in advance.  

[Riya Verma]

Hi @User517509 ,

Hope you are doing great.

we need to modify the Service Portal widget that contains the Virtual Agent component. Follow these steps:

1. Identify the widget responsible for rendering the Virtual Agent component in the Service Portal. This widget is mostly named like "sp-portal-chat" or "sp-virtual-agent".

2. locate the JavaScript code that initializes the Virtual Agent component. It is mostly in client script side script

3. Modify the initialization code. 

// Find the code that initializes the Virtual Agent
var virtualAgent = new GlideVirtualAgent();

// Add code to trigger the pop-up behavior
virtualAgent.popup(); // This line will trigger the Virtual Agent to pop up automatically

• Save and publish the widget.

[Trevor Roberts]

This looks like an AI hallucination, GlideVirtualAgent doesn't exist 💀

[User517509]

Thank you very much! I will give it a try in my DEV environment!  

[Paul Curwen]

It is now available OOTB without the need for modifying anything. Take a looks at Proactive Triggers, they are very easy to configure, this is a great overview video:

https://youtu.be/jej-N21Z9oQ

if Helpful please mark as Correct/ Helpful